At a Glance
- Tasks: Support customers through the logistics chain, from order placement to delivery.
- Company: Join a friendly team at FOXTEQ, a leader in interconnect solutions.
- Benefits: Competitive pay, world-class benefits, and recognition programs.
- Other info: Dynamic work environment with opportunities for personal and professional development.
- Why this job: Great opportunity to grow your career in a forward-thinking company.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 29250 - 35750 £ per year.
Job Title – Customer Service Support
FIT/FOXTEQ (UK) LIMITED focuses on the development, manufacturing and marketing of electronic and optoelectronic connectors, antennas, acoustic components, cables, and modules for applications in computers, communication equipment, consumer electronics, automobiles, industrial and green energy field products.
We are now seeking a Customer Support Coordinator to join our small but very friendly team based in our offices in Fleet.
You will be working directly with a variety of Customers, dealing with the complete Logistics chain from order placement, through to delivery.
You will be liaising directly with our factories which are based in China.
Ideally, we are looking for someone who has Mandarin or a second European language as we have a lot of Customers based in central and Eastern Europe, however, this is not essential.
This is a fantastic opportunity for someone who is looking to further their career with a forward thinking and professional company.
If you have previous Customer service experience or have worked within a logistics environment and are looking for a new challenge, then please apply today.
Main duties and responsibilities
- Process orders from Customers through our in-house system
- Allocate stock as per customer forecast for Vendor Managed Inventory
- Monitor and highlight aging stock working with the customer to pull the stock and consume
- Coordinate and inform customer of delivery committed dates.
- Expedite deliveries.
- Update the customers intranet were applicable
- Submit logistics documents to the customer
- Maintain outstanding order book.
- Invoice customer for received goods.
- Resolve A/R accounting issues.
- Dealing with customer complaints.
- Handle general customer enquiries/issues to resolution.
- To be first point of escalation for any issues regarding orders or shipments
- To report any ongoing issues to Manager, LSA as next point of escalation.
Qualifications/ Education
- Excellent knowledge of computer applications, particularly Word and Excel. Familiarity with Lotus Notes desirable but not essential.
- Excellent written and oral communication skills.
- The ability to work with customers to identify product requirements, handle shipping detail and identify issues and generate solutions.
We offer our employees competitive compensation and world class benefits.
In addition, we recognize the performance of the company, business unit and individual through our incentive and recognition programs.
Our Company FOXTEQ (UK) LIMITED is a global provider of interconnect solutions and has established a commanding position as both a technology driver and leader.
Customer Support Representative in Southampton employer: Foxconn Interconnect Technology (FIT)
At FOXTEQ (UK) LIMITED, we pride ourselves on being an excellent employer, offering a supportive and friendly work environment in Fleet, Hampshire. Our commitment to employee growth is evident through our competitive compensation, world-class benefits, and recognition programs that celebrate individual and team achievements. Join us to be part of a forward-thinking company where your contributions are valued and you can thrive in your career.
Contact Details:
Foxconn Interconnect Technology (FIT) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Foxconn Interconnect Technology (FIT). Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Foxconn Interconnect Technology (FIT) before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Representative in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Foxconn Interconnect Technology (FIT):Your cover letter is your chance to shine! Tell us why you want to work at Foxconn Interconnect Technology (FIT) specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Foxconn Interconnect Technology (FIT)!
How to prepare for a job interview at Foxconn Interconnect Technology (FIT)
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
