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- Tasks: Manage your own customer portfolio and build strong relationships while collecting repayments.
- Company: Join a supportive team in Wellingborough and Kettering with flexible working hours.
- Benefits: Earn £400 per week, enjoy a flexible schedule, and receive full training.
- Other info: No experience needed; we provide full training and career development opportunities.
- Why this job: Perfect for self-motivated individuals who thrive in independent roles and love connecting with people.
- Qualifications: Strong communication skills and a confident telephone manner are essential.
We’re looking for a motivated and reliable Customer Representative to join our team in the Wellingborough and Kettering area. This is a flexible, field-based role where you will manage your own customer portfolio, build strong relationships, and ensure weekly loan repayments are collected in a professional and supportive manner.
About the Role
You will manage your own database of customers who hold unsecured loan accounts. Your role will involve contacting customers weekly to arrange and collect repayments, with approximately 90% of payments collected over the phone. Where customers are unable to make payment remotely, you will occasionally visit them in person to collect payment and provide support. This is an independent role where you will organise your own diary and schedule to ensure customer accounts are maintained effectively.
Key Responsibilities
- Manage your own portfolio of customer accounts
- Build strong, professional relationships with customers
- Contact customers weekly to arrange repayments
- Collect and process payments over the phone
- Conduct occasional face-to-face visits when required
- Support customers experiencing payment difficulties
- Maintain accurate customer/payment records
- Organise and manage your own workload effectively
What We Offer
- £400 Per Week Guaranteed Pay
- Flexible Working Schedule
- 25–30 Hours Per Week
- Permanent Employment
- Full Training Provided
- Independent Working Environment
- Career Development Opportunities
What We’re Looking For
- Strong communication and people skills
- Confident telephone manner
- Self-motivated and organised
- Comfortable working independently
- Full UK Driving Licence
- Access to Own Vehicle
- Right to Work in the UK
Experience
No previous experience required – full training provided. Experience in customer service, collections, sales, account management, field sales, home credit, or similar customer-facing roles would be advantageous but is not essential.
Please drop me an up to date CV and covering letter.
Ideally you’ll be in a position to start ASAP – this role will be a 2 stage interview - Starting May 4th 2026. ONLY CV’s with a covering letter will be proposed to our client.
Customer Representative in Wellingborough employer: Fox Resourcing & Recruitment Ltd
Contact Detail:
Fox Resourcing & Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Wellingborough
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about building relationships, try role-playing common customer scenarios with a friend. It’ll boost your confidence and help you sound natural on the phone.
✨Tip Number 3
Be proactive! If you know someone in the industry or at the company, reach out for an informal chat. Networking can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Representative in Wellingborough
Some tips for your application 🫡
Craft a Catchy CV: Your CV is your first impression, so make it count! Highlight your communication skills and any relevant experience, even if it's just customer service or sales. Keep it clear and concise – we want to see what makes you stand out!
Personalise Your Covering Letter: Don’t just send a generic letter! Tailor it to us by mentioning why you’re excited about the Customer Representative role. Share a bit about your people skills and how you can build strong relationships with customers – that’s what we’re all about!
Show Off Your Organisational Skills: Since this role involves managing your own workload, let us know how you stay organised. Mention any tools or methods you use to keep track of tasks and appointments. We love a self-motivated candidate who can juggle responsibilities!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep everything in one place and ensures your application gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Fox Resourcing & Recruitment Ltd
✨Know Your Customer Portfolio
Before the interview, take some time to understand what managing a customer portfolio entails. Familiarise yourself with common challenges in customer service and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle the role.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice speaking clearly and confidently. You might want to role-play common scenarios, like collecting payments over the phone or addressing customer concerns. This will help you feel more at ease during the actual interview.
✨Demonstrate Your Organisational Skills
Being organised is key in this independent role. Prepare examples of how you've managed your time and workload effectively in the past. Whether it's through scheduling or prioritising tasks, showing that you can keep everything on track will impress your interviewer.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through! Talk about why you’re excited about the opportunity to build relationships and support customers. A positive attitude can go a long way in making a great impression during your interview.