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- Tasks: Manage your own customer portfolio and build strong relationships while collecting repayments.
- Company: Join a supportive team in Wellingborough and Kettering with a flexible working environment.
- Benefits: Earn £400 per week, enjoy a flexible schedule, and receive full training.
- Other info: Great opportunity for personal growth and career development in a dynamic role.
- Why this job: Perfect for confident communicators looking to work independently and develop their career.
- Qualifications: Strong people skills and a full UK driving licence are essential; no experience needed.
The predicted salary is between 20000 - 20000 £ per year.
Wellingborough, Kettering & Surrounding Areas
£400 Per Week (£20,000+ Per Year) | 25-30 Hours Per Week | Flexible Permanent Role
Are you confident speaking with people, building relationships, and working independently? We are looking for a motivated and reliable Customer Representative to join our team in the Wellingborough and Kettering area. This is a flexible, field-based role where you will manage your own customer portfolio, build strong relationships, and ensure weekly loan repayments are collected in a professional and supportive manner.
About the RoleYou will manage your own database of customers who hold unsecured loan accounts. Your role will involve contacting customers weekly to arrange and collect repayments, with approximately 90% of payments collected over the phone. Where customers are unable to make payment remotely, you will occasionally visit them in person to collect payment and provide support. This is an independent role where you will organise your own diary and schedule to ensure customer accounts are maintained effectively.
Key Responsibilities- Manage your own portfolio of customer accounts
- Build strong, professional relationships with customers
- Contact customers weekly to arrange repayments
- Collect and process payments over the phone
- Conduct occasional face-to-face visits when required
- Support customers experiencing payment difficulties
- Maintain accurate customer/payment records
- Organise and manage your own workload effectively
- £400 Per Week Guaranteed Pay
- Flexible Working Schedule
- 25-30 Hours Per Week
- Permanent Employment
- Full Training Provided
- Independent Working Environment
- Career Development Opportunities
- Strong communication and people skills
- Confident telephone manner
- Self-motivated and organised
- Comfortable working independently
- Full UK Driving Licence
- Access to Own Vehicle
- Right to Work in the UK
No previous experience required - full training provided. Experience in customer service, collections, sales, account management, field sales, home credit, or similar customer-facing roles would be advantageous but is not essential.
Please drop me an up to date CV and covering letter to Wayne Fox. Contact email address below. Ideally, you'll be in a position to start ASAP - this role will be a 2 stage interview ONLY. CVs with a covering letter will be proposed to our client.
Customer Representative in Wellingborough employer: Fox Resourcing and Recruitment Ltd
Contact Detail:
Fox Resourcing and Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Representative in Wellingborough
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in. This will help you build a connection during interviews.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will boost your confidence and help you articulate your thoughts clearly when it’s your turn to shine.
✨Tip Number 3
Be ready to share your stories! Think of examples from your past experiences that showcase your skills in communication and relationship-building. These anecdotes will make you memorable and demonstrate your suitability for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Representative in Wellingborough
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight your communication skills and any relevant experience, even if it’s just customer service. We want to see how you can build relationships and manage your own workload.
Personalise Your Covering Letter: Don’t just send a generic letter! Tailor it to us by mentioning why you’re excited about the Customer Representative role. Show us your personality and how you can contribute to our team in Wellingborough and Kettering.
Be Clear and Concise: Keep your application straightforward. Use clear language and avoid jargon. We appreciate a well-structured CV and covering letter that gets straight to the point about your skills and experiences.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fox Resourcing and Recruitment Ltd
✨Know Your Customer Portfolio
Before the interview, take some time to think about how you would manage a customer portfolio. Be ready to discuss your approach to building relationships and handling repayments. This shows that you understand the role and are prepared to take on the responsibilities.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've successfully communicated with customers in the past, whether over the phone or in person. This will demonstrate your confidence and ability to connect with people.
✨Demonstrate Self-Motivation
As an independent role, it's crucial to show that you can manage your own workload effectively. Think of instances where you've organised your time well or taken initiative in previous roles. Sharing these experiences will highlight your self-motivation and organisational skills.
✨Prepare Questions for the Interviewer
Interviews are a two-way street, so come prepared with questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you gauge if the position is the right fit for you.