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- Tasks: Lead a team to provide top-notch housing services for 1100 residents.
- Company: Join Hammersmith & Fulham Council, dedicated to improving community living.
- Benefits: Earn £300-£350 per day with a Monday to Friday schedule.
- Why this job: Make a real impact in residents' lives while developing your leadership skills.
- Qualifications: Degree level education or equivalent experience in supported housing required.
- Other info: Ideal for those passionate about community service and team management.
The predicted salary is between 60000 - 70000 £ per year.
Job Location: Hammersmith & Fulham Council
Rate: £300 to £350 per day
Working period: Monday – Friday 09:00 – 17:30
Our housing service is on a journey of improvement and continues to face operational challenges. We have made changes and major improvements in repairs, contact centre, and complaint management.
The Sheltered Housing Manager is responsible for providing strong leadership to staff and overseeing operational management to ensure the provision of a responsive, customer-focused housing service to approximately 1100 sheltered residents. They will use business intelligence, customer feedback, and staff insight to continuously develop the service, identifying service improvements to meet the needs of residents.
You will need to:
- Ensure, through effective day-to-day management, that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they can access and receive a range of housing and support services.
- Build an effective team through leadership and by setting a personal example so that team members are fully engaged and delivering an excellent service.
- Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well-maintained communal areas and services.
- Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities.
- Ensure revenue loss is minimised through the team’s effective management of rent arrears and the maximisation of residents’ access to financial assistance by promoting and facilitating a wide range of financial inclusion.
Knowledge & Skills:
- Educated to degree level or trained and qualified in supported housing, for example NVQ Level 4 or sufficient experience to demonstrate ability.
- Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
- Experience of working within a performance management framework and reporting on KPIs and outcomes.
Sheltered Housing Service Manager employer: FOX MORRIS GROUP LTD
Contact Detail:
FOX MORRIS GROUP LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sheltered Housing Service Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and improvements mentioned in the job description. Understanding the operational challenges faced by the housing service will allow you to demonstrate your problem-solving skills and how you can contribute to their journey of improvement.
✨Tip Number 2
Highlight your leadership experience in managing teams, especially in a housing or social care context. Be prepared to discuss specific examples of how you've engaged and motivated staff to deliver excellent service, as this is crucial for the role.
✨Tip Number 3
Showcase your knowledge of performance management frameworks and KPIs. Being able to articulate how you've used data and customer feedback to drive service improvements will set you apart from other candidates.
✨Tip Number 4
Research the local area of Hammersmith & Fulham and understand the demographics of the sheltered residents. This insight will help you tailor your approach to meet their needs and demonstrate your commitment to providing a responsive, customer-focused service.
We think you need these skills to ace Sheltered Housing Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing housing services, particularly with vulnerable customers. Emphasise any leadership roles and your ability to improve service delivery.
Craft a Strong Cover Letter: In your cover letter, address how your skills align with the responsibilities of the Sheltered Housing Service Manager role. Use specific examples from your past experiences that demonstrate your leadership and operational management capabilities.
Highlight Relevant Qualifications: Clearly state your educational background and any relevant qualifications, such as NVQ Level 4 in supported housing. Mention any additional training or certifications that relate to housing management.
Showcase Performance Management Experience: Detail your experience working within a performance management framework. Include examples of how you have reported on KPIs and outcomes, and how this has led to improvements in service delivery.
How to prepare for a job interview at FOX MORRIS GROUP LTD
✨Showcase Your Leadership Skills
As a Sheltered Housing Service Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, how you motivate staff, and the strategies you use to engage them in delivering excellent service.
✨Demonstrate Your Understanding of Customer Needs
Highlight your experience working with vulnerable customers and how you've used feedback to improve services. Be ready to provide examples of how you've tailored services to meet specific resident needs.
✨Discuss Performance Management Experience
Since the role involves working within a performance management framework, be sure to talk about your familiarity with KPIs and how you've successfully reported on outcomes in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you've had to manage rent arrears or improve service delivery, and be ready to explain your approach and the results.
