Internal Sales in Lincoln

Fox Electrical Supplies is a trusted electrical wholesaler with branches in Lincoln, Sleaford, and Scunthorpe, serving customers across the Greater Lincoln area and beyond. The company supplies a wide range of electrical products, including cable, lighting, distribution equipment, switchgear, and installation essentials to trade professionals.

As a Trade Counter Sales / Internal Sales team member, you will be the main point of contact for customers, quotations and processing orders both face-to-face and over the phone. You will play a key role in developing profitable business relationships, supporting branch sales targets, and ensuring a high standard of customer service.

• Greet and assist customers in a friendly and professional manner at the trade counter and by phone.
• Handle customer enquiries, process orders, and provide quotations promptly and accurately.
• Advise customers on product selection, availability, and pricing, using your knowledge of electrical products and manufacturers.
• Inform customers about special offers, promotions, and loyalty programmes.

• Maintain and develop relationships with existing and new customers to optimise sales, service, satisfaction, and loyalty.
• Liaise with suppliers to negotiate special terms for large or one-off orders.
• Work with colleagues to develop project tenders and submittals.

• Assist with stock management, including restocking shelves, checking deliveries and conducting stock checks.
• Ensure the trade counter and work area are clean, tidy, and well-presented with up-to-date promotional materials.
• Ensure the approach and entrance to the branch, including car park, is clean, tidy, free from litter and as welcoming as possible.
• Apply merchandising and point of sale techniques to maximise customer sales.
• Support the warehouse and stores team as required.

• Accurately process sales transactions and maintain up-to-date records.
• Adhere to company safety policies and procedures.
• Ensure compliance with company policies, health and safety and industry regulations.

• Work collaboratively with colleagues to meet branch and company targets.
• Support supervisors and managers with branch operations.
• Assist with training new staff members when required.

• Excellent communication and customer service skills.
• Strong negotiation and problem-solving abilities.
• Good organisational and time management skills.
• Proficient in Microsoft Office and experience with computerised sales/order systems.
• Commercial awareness and understanding of basic business finance.
• Previous sales experience, preferably within an electrical wholesale or trade environment.
• Knowledge of electrical products essential.
• Self-driven, results-oriented, and able to work independently and as part of a team.

• Meeting or exceeding individual and branch sales targets.
• Successfully upselling and cross-selling products to increase average transaction value.

• Achieving high customer satisfaction ratings and positive feedback.
• Efficiently resolving customer queries and complaints.

• Accurate and timely processing of orders and transactions.
• Maintaining a well-organised, clean and visually appealing trade counter.

• Contributing to a positive team environment and supporting colleagues.

• Driving licence is required for occasional customer visits or branch errands.
• May occasionally be required to work outside normal business hours to meet customer needs.

We offer a competitive benefits package, including profit-related bonus scheme, long service awards, 25 days annual leave plus bank holidays, and an additional days leave to celebrate your birthday.