Life in this role As part of our, Transport Logistics division , we have an exciting opportunity to join the team as a Customer Controller . Salary: £27,248 per annum Shift: 4 on 4 off days, 6:00-18:00 As a Customer Controller you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers. Key Duties of a Customer Controller: To act as the first point of contact with our Customer about their deliveries from prior to collection to delivery; escalating issues as required Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer's requirements Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered to customer requirements Action Driverline calls To liaise with the Forecasting, Planning and AM teams regarding extra or short notice loads, and any additional costs if applicable Proactively monitor customer delivery compliance and investigate late and failed deliveries through to satisfactory conclusion, reporting as required. Ensure information being reported is accurate; seeking sign off from CS Manager when guidance is required. Requirement to learn and use Customer specific systems Ensure all additional costs are captured and reported correctly within the agreed timeframe Complete reports i.e. Customer dashboards, discrepancy reports, etc. as per our Customer or the Business requirements, liaising with CS Manager / Account Manager Ensuring all consignments are rated accurately to our Commercial rate card and within agreed timescales Complete a daily task list as confirmation all requirements are fulfilled before end of day Support Customer Service team as a whole as and when required / asked Keep up to date with news items, vacancies and process updates as detailed on the ESL Intranet system Job requirements What you'll need ... GCSE grade ‘C' or above in Maths and English Equivalent of 5 GCSE grade ‘C' or above Previous experience within a customer service environment Good geographical or transport knowledge. Good numeracy and literacy level in order to carry out tasks efficiently and accurately Good knowledge of Microsoft systems; Excel and Outlook in particular JBRP1_UKTJ
Customer Controller employer: Fowler Welch
Fowler Welch is an exceptional employer, offering a dynamic work environment where employees are valued and encouraged to grow. With a commitment to social responsibility and customer satisfaction, our team enjoys competitive benefits and opportunities for professional development, all while working in the vibrant location of Washington. Join us to be part of a multi-award winning logistics provider that prioritises both employee well-being and operational excellence.
