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- Tasks: Lead the reception team and ensure exceptional customer service for every guest.
- Company: Join Harbour Hotels, a prestigious hotel group known for luxury and excellence.
- Benefits: Enjoy competitive salary, career progression, discounts, and meals on duty.
- Why this job: Be the face of hospitality in stunning locations and make guests feel special.
- Qualifications: 2 years of hotel reception experience and excellent English communication skills.
- Other info: Dynamic work environment with unique training and promotion opportunities.
The predicted salary is between 24000 - 36000 £ per year.
Who we are…Harbour Hotels are a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. In 2018, Harbour Hotels was named AA Hotel Group of the Year making it an exceptionally exciting time to join our ever growing hotel brand.
The role…We have a superb opportunity for a Reception Supervisor to join the team. As Reception Supervisor you will be required to assist in ensuring every guest receives the ultimate in customer service and being the first point of contact, possess an engaging and friendly personality, always looking to go the extra mile. You will need to be an experienced Receptionist with a minimum of 2 years in a hotel reception role and ideally be trained in the use of OPERA, although full training will be given. You will also need to have an excellent standard of English, both written and spoken.
What’s in it for you….At Harbour Hotels we are committed to providing exceptional hospitality whilst creating a vibrant enjoyable working environment for all of our team. Here are just some of the benefits you will receive upon joining the crew:
- Excellent progression opportunities within the Harbour Hotels Group
- Individual and bespoke career and progression pathways
- Competitive salary across all roles
- Unique on the job training and development with an opportunity for internal promotions within any of our properties.
- Hotel stay and Food and Beverage discounts across the Harbour Hotels Group
- Access to an exciting benefits and discount platform
- Employee Assistance Program
- Stylish boutique uniform specially designed for Harbour Hotels
- Meals included whilst on duty
If you feel you have the skills and ambition we are looking for to join Harbour Hotels, then please apply with a full and up to date CV below. Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you.
Reception Supervisor in Plymouth employer: Fowey Harbour Hotel
Contact Detail:
Fowey Harbour Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor in Plymouth
✨Tip Number 1
Make sure you research Harbour Hotels and their unique offerings. Knowing about their luxury portfolio and commitment to exceptional hospitality will help you stand out during interviews. We want to see your passion for the brand!
✨Tip Number 2
Practice your customer service skills! As a Reception Supervisor, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and show us how you can go the extra mile.
✨Tip Number 3
Network with current or former employees of Harbour Hotels. They can provide insider tips on what it’s like to work there and what the interview process entails. Plus, it shows us that you're proactive and genuinely interested in joining our team!
✨Tip Number 4
When you're ready to apply, do it through our website! This way, we can easily track your application and ensure it gets the attention it deserves. Don’t forget to tailor your CV to highlight your relevant experience in hotel reception roles.
We think you need these skills to ace Reception Supervisor in Plymouth
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see that engaging and friendly vibe you’d bring to our team. Don’t be afraid to show us why you’re the perfect fit for the Reception Supervisor role.
Tailor Your CV: Make sure your CV is tailored specifically for this role. Highlight your experience in hotel reception and any relevant skills, especially if you’ve worked with OPERA before. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and make sure your key achievements stand out. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Fowey Harbour Hotel
✨Know Your Stuff
Before the interview, make sure you’re familiar with Harbour Hotels and their values. Research their properties, restaurant concepts, and what makes them stand out in the hospitality industry. This will show your genuine interest and help you connect your experience to their brand.
✨Show Off Your Customer Service Skills
As a Reception Supervisor, customer service is key. Prepare examples from your past roles where you went above and beyond for guests. Think about specific situations that highlight your problem-solving skills and ability to handle difficult situations with grace.
✨Practice Your OPERA Knowledge
Even if you haven’t used OPERA before, it’s worth brushing up on hotel management systems. Familiarise yourself with common features and terminology. If you can demonstrate a basic understanding, it’ll show you’re proactive and ready to learn.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the importance of presentation in a hotel environment.