At a Glance
- Tasks: Welcome guests, provide spa knowledge, and promote treatments and products.
- Company: Luxury Family Hotel Group, known for exceptional service and stunning coastal views.
- Benefits: Competitive pay, extra holiday for your birthday, and discounts on food and hotel stays.
- Other info: Dynamic work environment with training and development opportunities.
- Why this job: Join a fun, inclusive team and create memorable experiences for guests.
- Qualifications: Spa qualifications and a passion for outstanding guest service required.
The predicted salary is between 25000 - 27000 £ per year.
Contract: Permanent
Salary: £12.71 per hour plus generous service charge and great benefits
Fowey Hall Hotel, nestled on the picturesque coastline of Cornwall, is a luxury family-friendly hotel renowned for its stunning views, exceptional service, and historical charm.
Role overview
As Spa Receptionist, you will be the first point of contact for our Spa guests, providing a warm and welcoming atmosphere from the moment they arrive, able to answer guest queries and showcasing your knowledge of the spa, the facilities and our product range. You may also be expected to support with the team and carry out treatments within the spa from time to time, so previous experience and relevant qualifications will be necessary. This is a permanent role, at 32 hours per week over 5 days (including weekends), with an hourly rate of £12.71 plus service charge and a brilliant benefit package.
Responsibilities
- Guest Interaction: You will ensure all guests are welcomed to the Spa in an LFH manner, discuss all options available to them and tailor offerings to their needs.
- Be knowledgeable about all treatments: You will understand (and be fully trained) in all treatments whilst working within the brand guidelines, providing a relaxing and comfortable experience for all guests. You will use your knowledge to make sure guests are fully educated on the treatment they will receive and offer appropriate adaptations at the guests' request.
- Promoting our products: You will promote and sell our treatments and large range of products whilst ensuring your recommendations are suitable to the guest.
- Ensure cleanliness standards in the spa: You will support the spa team in cleaning the spa areas and supporting in turning around treatment rooms for the therapists ready for treatments.
- Make long lasting unique memories: We welcome your charisma and personality and encourage you to create memories and relationships with our guests – especially the littlest ones!
Qualifications
- Previous experience as a Spa Therapist within either a destination Spa or within a hotel Spa
- Spa UK Qualified to NVQ level 3 or ITEC, CIBTAC, CIDESCO (or equivalent in beauty treatments and massage).
- Charisma, an engaging personality, and a genuine passion for providing outstanding guest service.
- Ishga training will be provided, but previous experience of Ishga is highly desirable.
- Passion for Spa and Wellness, you will love to bring your knowledge and experience to the guests
- High level of attention to detail, you will be knowledgeable about health and safety procedures and take care to ensure you are providing a safe environment for guests.
- Excellent communication and interpersonal skills with a positive attitude and a willingness to go the extra mile for our lovely guests.
Why work with us?
- Training and development is central to life at LFH, it’s something we truly value.
- We are proudly certified by the Institute of Hospitality and support our teams’ development through partnerships with award‑winning, hospitality specific apprenticeship providers.
- Extra day’s holiday for your birthday
- EarlyPay – Need to access some of your monthly salary a little early sometimes? No problem!
- Cycle to work scheme
- Help@Hand – Our online health and wellbeing service – Get same‑day remote GP appointments, Mental Health support and Physiotherapy on us.
- Life Assurance Benefit for peace of mind for your loved ones.
- Enhanced Maternity and Paternity packages
- Paid day off for any volunteering or fundraising you would like to get involved in once a year
- The LFH Benefit Hub – Easily accessible employee discount platform for you to take advantage of at your favourite high street and online retailers
- 50% off Food and Beverage and the Spa across Luxury Family Hotels.
- Incredible discounted hotel stays for you, friends and family
Please ensure you check the hotel location as some of our hotels are hidden away and you will have to use your own transport to locate us!
Who are LFH?
Part of the Luxury Family Hotel Group, Fowey Hall Hotel is a family‑focused hotel nestled in the breathtaking coastal town of Fowey, Cornwall. Set amidst stunning natural landscapes and offering unparalleled views of the sea, our hotel is renowned for its exceptional service and warm hospitality. We are dedicated to creating an inspiring space for our team members that is fun, all‑inclusive, professional and rewarding – just as a career in hospitality should be!! Here at LFH we are an equal opportunities employer and strive to create a diverse and accessible workplace for all. We believe in a culture and inclusive team member experience that values people from all backgrounds, race and religions. We respect, value and embrace diversity and ensure everyone is recognised and respected, we celebrate our differences.
Spa Receptionist in Fowey employer: Fowey Hall Hotel
Fowey Hall Hotel is an exceptional employer, offering a warm and inclusive work environment where employee growth is prioritised through comprehensive training and development opportunities. Nestled in the stunning coastal town of Fowey, Cornwall, our team enjoys generous benefits including enhanced maternity and paternity packages, access to health and wellbeing services, and incredible discounts on hotel stays and dining. Join us to be part of a dedicated team that values outstanding guest service and creates memorable experiences for families in a beautiful setting.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Fowey
✨Tip Number 1
Get to know the hotel and spa inside out! Familiarise yourself with the treatments, products, and the overall vibe of Fowey Hall. This way, when you chat with guests, you can show off your knowledge and make them feel right at home.
✨Tip Number 2
Practice your people skills! Being a Spa Receptionist means you'll be the friendly face that welcomes guests. Work on your communication and interpersonal skills so you can create those memorable experiences for everyone who walks through the door.
✨Tip Number 3
Don’t forget to showcase your personality! Charisma is key in this role, so let your genuine passion for guest service shine through. Guests will appreciate your warmth and enthusiasm, making their visit even more special.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at LFH. So, don’t hesitate – get your application in!
We think you need these skills to ace Spa Receptionist in Fowey
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your charisma and passion for guest service. Remember, you're applying for a role where creating memorable experiences is key!
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role. Highlight any relevant experience you have in spa treatments or customer service, and don’t forget to mention your qualifications like NVQ level 3 or equivalent.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your information logically. This helps us quickly see why you’d be a great fit for our team at Fowey Hall Hotel.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at LFH!
How to prepare for a job interview at Fowey Hall Hotel
✨Know Your Spa Treatments
Make sure you brush up on all the treatments offered at the spa. Familiarise yourself with the details of each treatment, including benefits and any special products used. This knowledge will help you answer guest queries confidently and tailor recommendations to their needs.
✨Showcase Your Charisma
As a Spa Receptionist, your personality is key! Practice how you can create a warm and welcoming atmosphere. Think about how you can engage with guests, especially children, to make their experience memorable. A friendly smile and genuine enthusiasm can go a long way!
✨Highlight Your Experience
Be prepared to discuss your previous experience as a Spa Therapist. Share specific examples of how you've provided outstanding guest service in the past. If you have experience with Ishga products, make sure to mention it, as this could set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the spa's culture, training opportunities, and how they support their staff. This shows your interest in the role and helps you determine if it's the right fit for you.
