At a Glance
- Tasks: Supervise daily transport operations and ensure top-notch service delivery.
- Company: Join a leading travel company focused on excellence and teamwork.
- Benefits: Competitive pay, career growth, and a dynamic work environment.
- Other info: Opportunity to lead a passionate team and enhance your operational expertise.
- Why this job: Make a real impact in the travel industry while developing your leadership skills.
- Qualifications: Experience in transport operations and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Accountable To: Company Director
Key Objectives: To Be Best in Class
To deliver the highest level of service to all our travel partners. To supervise all aspects of the day-to-day transport operations at W Cropper Ltd T/A Fourway Coaches by the efficient and effective utilisation of all company resources ensuring the highest level of industry standards are met.
Duties and responsibilities:
- To manage the day-to-day operation of the transport department to ensure the use of all company vehicles are maximised.
- To ensure the day-to-day service delivery, driver, and vehicle allocations, ensuring all legal, staffing, engineering, administrative, managerial and customer requirements are met.
- To arrange fleet preparation, operational paperwork runout arrangements, correct vehicle type allocation, quality control checks, ensuring the operation is carried out as planned.
- To recognise and maximise opportunities created by other operators, i.e., breakdowns, flight divert, DTE, emergency railway, to increase driver utilisation and company revenue.
- Deal with breakdowns, other operational challenges, customer complaints (effectively, calmly and politely).
- To ensure walk rounds checks are completed by drivers and to conduct regular random gate checks on early runout also conduct random drink and drug checks.
- To ensure all relevant documentation regarding driver hours, WTD, RTA regulations are planned in accordance with the EC561/06 (Revised 2020).
- To make all vehicles available as scheduled by the Managing Director for regular maintenance, MOTs, accident damage and vehicle refurbishment with the statutory and company procedures.
- To ensure communications in all directions are carried out appropriately and effectively especially with colleagues, customers, and suppliers to optimise our service level and that all driving and cleaning staff are always fully prepared and briefed for their duties.
- To motivate and lead by example always to ensure quality standards are met.
- Ensure all company procedures and records are kept up to date and reviewed annually to ensure the effectiveness of the operation.
- To ensure all drivers complete accident forms in a 24/48-hour period (on return to depot after a tour).
- To ensure the transport office is manned always in accordance with the agreed duty rota.
- To ensure whilst on call everything set out in this document is carried out always and the phone is answered speedily.
- To ensure you keep yourself up to date with changes in any legislation regarding drivers’ hours.
- To ensure when provided with updates on company software these are read and understood comprehensively.
- To ensure the company quality standards are maintained and improved upon, to the highest possible standard of service delivery, minimum standards are those set out by law, Traffic Commissioners’ code of practice, Coach Marque, The Guild of British Coach Operators.
- Any other tasks, driving, yard duties, administration duties in accordance with the company expectations.
Operations Supervisor in Leeds employer: Fourway Coaches Ltd
At W Cropper Ltd T/A Fourway Coaches, we pride ourselves on being an exceptional employer that values our team members and fosters a supportive work culture. As an Operations Supervisor, you will benefit from comprehensive training and development opportunities, ensuring your professional growth while working in a dynamic environment that prioritises service excellence and teamwork. Located in a vibrant area, our company offers a unique chance to be part of a dedicated team committed to delivering top-notch transport services, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their values and how they deliver service to their travel partners. We want you to show them you’re not just another candidate, but someone who truly gets their mission.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing operations and handling challenges. We suggest doing mock interviews with friends or family to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Operations Supervisor in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Supervisor role. Highlight your experience in managing transport operations and any relevant skills that align with our key objectives. We want to see how you can deliver the highest level of service!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Share specific examples of how you've successfully managed day-to-day operations and dealt with challenges in the past. We love a good story!
Showcase Your Leadership Skills:As an Operations Supervisor, you'll need to motivate and lead by example. Make sure to highlight any leadership roles you've had and how you've ensured quality standards were met. We want to know how you inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at Fourway Coaches Ltd
✨Know the Operations Inside Out
Before your interview, make sure you understand the key objectives and responsibilities of the Operations Supervisor role. Familiarise yourself with the company's operations, especially how they manage transport logistics and service delivery. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific operational challenges, such as breakdowns or customer complaints. Think of examples from your past experience where you've successfully managed similar situations. This will showcase your problem-solving skills and ability to stay calm under pressure.
✨Showcase Your Leadership Skills
As an Operations Supervisor, you'll need to motivate and lead a team. Be ready to discuss your leadership style and provide examples of how you've inspired others in previous roles. Highlight any experience you have in training or mentoring staff, as this is crucial for maintaining high-quality standards.
✨Stay Updated on Regulations
Make sure you're aware of the latest regulations regarding driver hours and vehicle maintenance. Being knowledgeable about EC561/06 and other relevant legislation will not only impress your interviewers but also show that you're committed to compliance and safety in operations.
