At a Glance
- Tasks: Design and enhance digital customer experiences while driving success across various teams.
- Company: Join a forward-thinking SaaS company focused on customer success and innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a collaborative team with a focus on automation and insights.
- Why this job: Shape the future of customer experience and make a real difference in a dynamic environment.
- Qualifications: Experience in customer success, marketing, or business applications is a plus.
The predicted salary is between 46125 - 56375 £ per year.
Fourth is seeking a Digital Customer Success Manager to design and drive our digital customer experience, working at the intersection of Customer Success, Marketing, and Biz Apps.
You will own programmes, tooling, and data infrastructure to scale CS, focusing on systems, journeys, and content rather than individual accounts.
The role emphasizes lifecycle automation, health scoring, and portfolio-level insights to inform product and marketing teams.
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SaaS Digital Customer Success Architect employer: Fourth
Fourth is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, comprehensive benefits including wellness activities and professional certifications, and a commitment to diversity and inclusion, this role as a Support Specialist provides a meaningful opportunity to contribute to customer satisfaction while advancing your career within a dynamic team.
