Product Manager - Salesforce/CRM

In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company’s complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.

Enterprise Transformation & Technology, Global Business Applications | Reports to: Director, Global Business Applications, with a dotted-line reporting relationship to the VP, Enterprise Transformation & Technology | Role type: This role is the single product owner for this estate, accountable for its roadmap and outcomes, working within the ownership boundaries set out below.

A central expectation of the role is to move the estate toward an AI-native, end-to-end platform: a connected demand-to-cash flow with data and workflow joined across the tools and AI embedded in the process rather than bolted on as isolated features. This includes driving AI-native ways of working within the GTM applications estate and designing toward that end-to-end platform in coordination with the Customer Experience Applications product manager, the finance and ERP teams, and the AI Enablement function.

• Own and maintain a prioritised, outcome-based roadmap across the GTM applications estate, tied to measurable business results (pipeline velocity, conversion, sales productivity, order-to-cash cycle time, billing accuracy).
• Own the quote-to-cash system roadmap end to end, with particular accountability for the order-to-invoice handoff between the front office and finance systems, where most cross-system friction and re-keying occurs.
• Drive the adoption of AI-native capability across the GTM estate and design toward a connected, end-to-end demand-to-cash platform rather than a set of disconnected point tools, in coordination with the AI Enablement and data functions.
• Own the internal user experience and adoption of the platforms in scope: measure how effectively the revenue teams use the tools, remove friction, and treat low adoption or shadow workarounds as product problems to solve rather than user error.
• Data- and feedback-driven approach to improving platform adoption and internal user experience.
• Demonstrable product management of enterprise CRM (Salesforce strongly preferred).
• Working knowledge of quote-to-cash and the seam between front-office selling and finance systems (billing, AR, revenue recognition).
• A track record of driving platform adoption and internal user experience, using usage data and user feedback to improve the tools.
• Familiarity with NetSuite and Zone, or comparable ERP and subscription-billing tooling.
• Experience owning a system roadmap across a front-office to finance boundary.
• Hospitality or multi-entity commercial environment experience.

Holidays: You get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!

Flexible working: Use our flexible working hours and hybrid working environments to manage it.

On top of that, you can add gym subscription discounts. Healthcare expense claim tools! Cycle to work scheme and season ticket loan provided. Pension and life insurance.

All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.