At a Glance
- Tasks: Provide top-notch software support to customers and resolve their issues swiftly.
- Company: Join a dynamic team at Fourth, known for exceptional customer service.
- Benefits: Enjoy flexible hours, wellness perks, and opportunities for professional growth.
- Other info: Great career development opportunities and a supportive work environment await you.
- Why this job: Kickstart your career in tech support and build valuable skills while helping others.
- Qualifications: Experience in HR and Payroll SaaS is a plus; strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
Position Overview
The Support Team is the first line of support for our customers when they have a system issue and is a vital role in Fourth’s ability to always provide exceptional Customer Service. Based in Macclesfield, this role provides a great career development opportunity for someone who would like to develop to become a technical Specialist or to move internally within other Fourth departments once you have joined us.
Primary Responsibilities
- Provide software support for UK/US customers.
- Have great knowledge of our products; distinguish between user or system related issues.
- Handle or re-assign queries as appropriate.
- Regularly update the customer on their case.
- Achieve Service Level Agreements at all times.
- Primary responder to incoming calls, creating an excellent first impression by being helpful and providing a speedy resolution.
- Be customer service focused.
- Build strong working relationships.
Preferred Experience And/or Qualifications
- HR and Payroll SaaS experience preferred.
- Zendesk experience.
- Microsoft Office Experience.
- Strong verbal and written communication skills.
- ITIL Background preferred.
Benefits
- 25 basic holidays, up to 30 with service, birthday and bank holidays.
- Flexible working hours and hybrid working environments.
- Wellness activities and gym subscription discounts.
- Laptop and equipment provided.
- Healthcare expense claim tools.
- Professional certifications and growth opportunities.
- Annual meet ups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loan.
- Pension and life insurance options.
- On-demand pay tools to access salary before end of month.
Equal Opportunity Employer
Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
Support Specialist, Tier 1 in Macclesfield employer: Fourth
Fourth is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, comprehensive benefits including wellness activities and professional certifications, and a commitment to diversity and inclusion, this role as a Support Specialist provides a meaningful opportunity to contribute to customer satisfaction while advancing your career within a dynamic team.
