At a Glance
- Tasks: Lead payroll operations, ensuring standards and metrics are met while supporting team development.
- Company: Join Fourth, the global leader in restaurant and hospitality management technology solutions.
- Benefits: Enjoy flexible hours, wellness perks, 25+ holidays, and opportunities for growth.
- Other info: We value diversity and welcome applicants from all backgrounds.
- Why this job: Be part of a fun, dynamic team making a real impact in the hospitality industry.
- Qualifications: Looking for driven individuals with strong customer service and management skills.
The predicted salary is between 36000 - 60000 £ per year.
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long-term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
The role...
- Be responsible for the delivery of business-as-usual activities.
- Ensure that the Payroll Teams meet UK Service Standards, KPIs, and metrics.
- Contribute to and support the delivery of UK Operations plans.
- Manage and support the development of the payroll teams.
- Support and promote the wellbeing of the Payroll Operations Teams.
- Contribute to and support overall department engagement.
- Work closely with other departments to support customer loyalty.
- Report payroll delivery and performance to the Payroll Operations Director.
- Manage customer feedback and ENPS for customers.
- Act as the escalation point for operational matters.
- Support recruitment and onboarding for the department.
- Facilitate team meetings.
- Ensure processes function effectively.
- Maintain overall customer satisfaction with the Payroll Operation Service.
- Build and maintain relationships with customers and stakeholders.
- Manage Payroll Operation Customers.
- Self-evaluate and identify areas for personal development.
The ideal candidate...
- Demonstrates drive and enthusiasm, with the ability to adapt to a fast-paced, high-volume environment.
- Is self-managed and self-motivated.
- Possesses strong customer service skills.
- Has excellent management skills, including planning, team building, personal development, and performance management.
- Empowers and equips the team with technical and interpersonal skills.
- Exhibits leadership qualities.
- Has strong decision-making skills.
- Possesses excellent written and verbal communication skills.
Benefits
- 25 basic holidays, with options to increase up to 30 based on service, plus your birthday off and bank holidays.
- Flexible working hours and hybrid working environments.
- Wellness activities and discounts, including gym subscriptions.
- Provided laptop and equipment.
- Healthcare expense claim tools.
- Opportunities for certification and growth.
- Annual meetups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loans.
- Pension and life insurance options.
- On-demand pay tools for early salary access.
Equal Opportunity Employer: We consider all qualified applicants without discrimination based on sex, gender identity, sexual orientation, marital status, race, age, national origin, military status, religion, disability, or other protected statuses.
Payroll Manager in Macclesfield employer: Fourth
Fourth is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, comprehensive benefits including wellness activities and professional certifications, and a commitment to diversity and inclusion, this role as a Support Specialist provides a meaningful opportunity to contribute to customer satisfaction while advancing your career within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Payroll Manager in Macclesfield
✨Tip Number 1
Familiarise yourself with the latest payroll software and technology trends, as Fourth is a leader in SaaS solutions. Being knowledgeable about the tools they use will show your commitment to staying current in the industry.
✨Tip Number 2
Highlight your experience in managing teams and delivering customer service excellence. Prepare examples of how you've empowered your team and improved customer satisfaction in previous roles, as this aligns with Fourth's focus on team development and customer loyalty.
✨Tip Number 3
Demonstrate your ability to adapt in a fast-paced environment by sharing specific instances where you successfully managed change or overcame challenges. This will resonate well with Fourth's dynamic work culture.
✨Tip Number 4
Network with current or former employees of Fourth to gain insights into their company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during interviews.
We think you need these skills to ace Payroll Manager in Macclesfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in payroll management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements Fourth is looking for.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your management and leadership abilities.
Highlight Relevant Skills:In your application, emphasise your strong decision-making skills, ability to adapt to fast-paced environments, and experience in team building and personal development. These are key traits Fourth values in their Payroll Manager.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Clear and effective communication is crucial for this role, so make sure your application reflects that.
How to prepare for a job interview at Fourth
✨Show Your Passion for Payroll
Make sure to express your enthusiasm for payroll management and how it contributes to the overall success of a business. Share specific examples of how you've improved payroll processes in previous roles.
✨Demonstrate Leadership Skills
Since the role involves managing and developing teams, be prepared to discuss your leadership style. Highlight experiences where you empowered your team or resolved conflicts effectively.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer satisfaction, think of examples where you handled customer feedback or escalated issues. Show how you prioritise customer loyalty and satisfaction in your work.
✨Know the KPIs and Metrics
Familiarise yourself with common payroll KPIs and metrics relevant to the industry. Be ready to discuss how you have met or exceeded these in past positions, demonstrating your ability to deliver results.
