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For Companies At a Glance
- Tasks: Support sales and implementation processes, ensuring customer needs are met with tailored solutions.
- Company: Join a leading hospitality tech company focused on innovation and customer success.
- Benefits: Enjoy 25 holidays, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact in the hospitality industry while developing your consulting skills.
- Qualifications: Experience in hospitality and problem-solving with a focus on customer satisfaction.
- Other info: Collaborative team environment with a strong emphasis on personal development.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Position Overview
You will be a highly confident and motivated individual with prior experience in the hospitality industry, ideally using Fourth Solutions. This individual will work with our Sales, Project Management and Customer Success teams in every stage of the customer life cycle to provide Solution and Industry based knowledge and expertise. You will work closely with Fourth’s prospects and customers understanding their business and configuring our Solutions to meet their requirements to enable the delivery of a solution that works well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the Fourth solutions and the ability to transform our Customers’ requirements as well as consulting on best practice. You will build great relationships and act as an ambassador for the company and our products.
Primary Responsibilities
- Ensuring all emerging or enterprise qualified sales opportunities are supported through the sales cycle, maximizing chances of sales success and delivering maximum deal size every time.
- Perform the following key functions as part of the pre-sales process:
- Discover customer or prospect business requirements as part of the pre-sales process
- Deliver solution demonstrations
- Produce the necessary pre-contract documentation, including but not limited to; Statement of work, solution design documentation etc.
- Discover customer business requirements and document your findings
- Create a task list and timelines working with the customer and any applicable implementation partners within the wider Fourth team
- Own the software configurations for all Fourth products and documents best practice process and system configuration with customers
- Configure the solution in line with best practice in consultation with the Customer to ensure optimal design of Fourth Solutions to best meet business needs.
- Ensure any applicable data is loaded to the solution
- Deliver customer training, leveraging digital learning tools
- Support the customer through a “hypercare” period post initial go-live
- Participate in formal hand-over with the Customer Support and Customer Success teams within Fourth
- Complete portal reviews and solution health checks for existing customers
- Provide guidance on “what works well” for operational processes to optimise solution usage
- Work with existing customers on solution maturity projects to drive ROI
- Creation of solution training content for the Fourth Academy and Fourth’s Knowledge hub as well as design and delivery of materials for face-to-face training sessions (where applicable)
Preferred Experience And/or Qualifications
- Experience consulting with Customers and solving problems through creative technical solutions.
- Ability to quickly understand Customer requirements and design suitable processes, using relevant experience and best practice knowledge.
- Presentation, solution demonstration, training and meeting facilitation skills.
- Ability to work independently and deliver to timelines
- Emotional intelligence and ability to communicate at all levels
- Focused, with a high attention to detail
- Driven to deliver to standards of excellence
- You are analytical, logical, organized, and creative.
- You must be comfortable working in a team environment yet confident enough to achieve your results in an independent manner.
- Friendly, polite, professional and flexible.
Benefits
Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off.
Solution Consultant (EMEA) in London employer: Fourth
Contact Detail:
Fourth Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. A friendly chat can lead to valuable insights or even job leads.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with Fourth Solutions or similar tools. This will give you an edge during interviews and demonstrate your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your presentation and solution demonstration skills. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Solution Consultant (EMEA) in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry and Fourth Solutions shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping customers succeed with our solutions.
Tailor Your Experience: Make sure to highlight your relevant experience in the hospitality sector and any consulting roles you've had. We love seeing how your background aligns with what we do, so don’t hold back on showcasing your skills and achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. Remember, we want to understand your thought process and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Fourth
✨Know Your Fourth Solutions
Before the interview, make sure you have a solid understanding of Fourth Solutions and how they apply to the hospitality industry. Familiarise yourself with their features and benefits, as well as any recent updates or case studies that showcase their success. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Customer-Centric Approach
During the interview, be prepared to discuss specific examples of how you've successfully consulted with customers in the past. Highlight your ability to understand their needs and deliver tailored solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Your Presentation Skills
As a Solution Consultant, you'll need to present solutions effectively. Practice delivering a mock demonstration of a Fourth Solution, focusing on clarity and engagement. This will not only showcase your presentation skills but also give the interviewers a taste of how you would interact with clients.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges faced by the Sales and Customer Success teams. This shows your interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation with your interviewers.
