Programme Manager in London

You will own drive of the programme underpinning Fourth's next stage of growth: optimising the enterprise platform across business applications, integrations, and data, and making Fourth an AI-native organisation. It is high-stakes, cross-functional, and visible at board level.

Primary Responsibilities

• Fix the foundations. Drive delivery of a single trusted customer view, the rationalisation of core platforms, ownership and integrations, governed business data with automated executive reporting, and a people system of record (HRIS).
• Make Fourth AI-native. Support the conditions for safe, effective AI adoption at scale, and build the governed knowledge and customer-context layer that powers internal AI assistants, beginning with Customer Support.

Day to day, you will:

• Turn an evolving blueprint and shifting priorities into credible plans, sequencing, and measurable outcomes, adjusting as scope moves.
• Manage dependencies and trade-offs across engineering, data, product, and business functions, and make the hard calls on what comes first and what waits.
• Drive delivery proactively: anticipate blockers, force decisions, and chase the work, while resisting pressure to pull teams into tactical delivery before the plan is set.
• Run a lightweight operating rhythm (planning, steering, reporting) that leadership relies on and teams engage with.
• Keep information flowing both ways: decision-ready status and honest risk for senior stakeholders, clear context for delivery teams, no surprises.
• Hold senior leaders and cross-functional owners to the commitments they own, and escape with judgement.

What Success Looks Like

• Early: you understand the programme landscape and dependencies, have an honest read of the real risks, and stakeholders trust your view of status.
• Mid: an operating and reporting rhythm leadership depends on, dependencies actively managed rather than discovered late, and the first priority outcomes delivered.
• Later: programme success measures and outcomes are achieved, on time and to the quality expected.

Preferred Experience And/or Qualifications

• A track record delivering complex technology and business-application programmes in a SaaS environment.
• Evidence of delivering under genuine ambiguity and changing scope, not only executing a fixed plan.
• Strong management of dependencies and trade-offs across multiple concurrent workstreams.
• Senior, cross-functional stakeholder management: holding leaders and business owners to commitments while keeping them on side.
• Excellent organisation and information sharing: clear written communication, status leadership trusts, disciplined risk and dependency tracking.
• A proactive operating style balanced with the judgement to protect sequencing rather than over-execute.

Desirable

• Direct experience delivering AI, data, bizapps programmes, or strong evidence of getting up to speed fast in unfamiliar technical territory.
• Experience with platform rationalisation, integration or iPaaS work, HRIS deployment, or core systems transformation.
• Experience delivering in an environment that is centralising ownership of previously fragmented systems.

Benefits

• Holidays: 25 basic holidays with the option to grow up to 30, your birthday off, and bank holidays.
• Flexible working: flexible hours and hybrid working environments to manage your schedule.
• Wellness activities and gym subscription discounts.
• Laptop and equipment provided.
• Healthcare expense claim tools.
• Professional certifications and growth opportunities.
• Annual meet-ups.
• Enhanced parenting scheme.
• Cycle-to-work scheme and season ticket loan provided.
• Pension and life insurance options.
• On-demand pay tools to access salary before the end of the month.

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Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.