At a Glance
- Tasks: Lead product management for Salesforce and connected applications, driving AI-native capabilities.
- Company: Join Fourth, a global leader in restaurant and hospitality tech solutions.
- Benefits: Enjoy 25 holidays, flexible working, gym discounts, and healthcare expense tools.
- Other info: Dynamic work environment with opportunities for growth and development.
- Why this job: Make an impact by transforming the customer experience with innovative technology.
- Qualifications: Experience in product management, especially with Salesforce and quote-to-cash processes.
In July 2019, Fourth joined forces with HotSchedules to become the global leader in end-to-end restaurant and hospitality management technology solutions. Together, the merged company now represents the world's largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain. The combined company's complete software-as-service (SaaS) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Role type: This role is the single product owner for this estate, accountable for its roadmap and outcomes, working within the ownership boundaries set out below. A central expectation of the role is to move the estate toward an AI-native, end-to-end platform: a connected demand-to-cash flow with data and workflow joined across the tools and AI embedded in the process rather than bolted on as isolated features.
Platforms and Scope Owned
- Salesforce (CRM) and connected GTM applications
- Marketo (marketing automation and demand generation)
- Apollo (prospecting and sales data)
- Gong (conversation and revenue intelligence)
- NetSuite Core (billing, payments and downstream integrations)
- Zone (subscription billing and revenue recognition)
Primary Responsibilities
- Own and maintain a prioritised, outcome-based roadmap across the GTM applications estate, tied to measurable business results (pipeline velocity, conversion, sales productivity, order-to-cash cycle time, billing accuracy).
- Own the quote-to-cash system roadmap end to end, with particular accountability for the order-to-invoice handoff between the front office and finance systems, where most cross-system friction and re-keying occurs.
- Drive the adoption of AI-native capability across the GTM estate and design toward a connected, end-to-end demand-to-cash platform rather than a set of disconnected point tools, in coordination with the AI Enablement and data functions.
- Own the internal user experience and adoption of the platforms in scope: measure how effectively the revenue teams use the tools, remove friction, and treat low adoption or shadow workarounds as product problems to solve rather than user error.
- Vendor negotiations and contract renewals are led by the VP and the Director, Global Business Applications, with the commercial and contractual process run by procurement.
- Data- and feedback-driven approach to improving platform adoption and internal user experience.
Preferred Experience and/or Qualifications
- Essential: Demonstrable product management of enterprise CRM (Salesforce strongly preferred).
- Working knowledge of quote-to-cash and the seam between front-office selling and finance systems (billing, AR, revenue recognition).
- A track record of driving platform adoption and internal user experience, using usage data and user feedback to improve the tools.
- Desirable: Familiarity with NetSuite and Zone, or comparable ERP and subscription-billing tooling.
- Experience owning a system roadmap across a front-office to finance boundary.
- Hospitality or multi-entity commercial environment experience.
Benefits
- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- Flexible working hours and hybrid working environments.
- Gym subscription discounts.
- Healthcare expense claim tools.
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance.
Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
Product Manager - Salesforce/CRM in London employer: Fourth
Fourth is an exceptional employer located in Macclesfield, offering a supportive work culture that prioritises employee growth and development. With flexible working hours, comprehensive benefits including wellness activities and professional certifications, and a commitment to diversity and inclusion, this role as a Support Specialist provides a meaningful opportunity to contribute to customer satisfaction while advancing your career within a dynamic team.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - Salesforce/CRM in London
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Fourth!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Fourth would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Fourth through your school's career services!
We think you need these skills to ace Product Manager - Salesforce/CRM in London
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Product Manager - Salesforce/CRM, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Product Manager - Salesforce/CRM position at Fourth. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Fourth
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
