At a Glance
- Tasks: Provide hands-on IT support and troubleshoot issues across various platforms.
- Company: Join Fourth Floor Solutions, a dynamic IT service provider in London.
- Benefits: Gain technical exposure, competitive salary, and opportunities for professional growth.
- Other info: Travel to client sites and engage in exciting project work.
- Why this job: Broaden your skills in a fast-paced environment while making a real impact.
- Qualifications: 3+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for someone to join our London service desk as an IT Support Technician at Fourth Floor Solutions. This is a hands-on role covering 1st/2nd line support, client site visits across London, and project work including deployments, upgrades and migrations. It suits someone looking to broaden their technical exposure across cloud platforms, networking and end-user environments within an MSP setting.
Responsibilities
- Provide 1st and 2nd line support via phone, email and remote tools
- Troubleshoot issues across Windows, macOS, Microsoft 365/Google Workspace and networking
- Maintain clear, accurate ticket documentation and escalate where required
- Attend client sites across London for hardware installs and issue resolution
- Support delivery of project work including migrations, upgrades and office moves
- Maintain client documentation and contribute to internal knowledge sharing
Qualifications
- 3+ years in a 1st/2nd line IT support role (MSP or multi-client environment preferred)
- Strong troubleshooting across Windows and macOS
- Experience administering Microsoft 365 and/or Google Workspace
- Working knowledge of Entra ID (Azure AD) and on‑premises Active Directory
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi‑Fi, VPNs)
- Strong communication skills and ability to work directly with clients
- Ability to travel to client sites within London
Information Technology Support Technician employer: Fourth Floor Solutions
At Fourth Floor Solutions, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of London. Our culture fosters collaboration and innovation, providing ample opportunities for professional growth and technical development in a supportive team setting. With a focus on employee well-being and a commitment to delivering top-notch IT solutions, we ensure that our team members are equipped with the skills and experiences needed to thrive in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Technician
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in London. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your IT support abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Brush up on common IT support scenarios and how you’d handle them. We all know that real-world experience speaks volumes, so be ready to share your troubleshooting stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st and 2nd line support, especially in an MSP environment. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess across Windows, macOS, and cloud platforms!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background makes you a perfect fit for our team. We love seeing genuine enthusiasm and a bit of personality!
Show Off Your Communication Skills:Since this role involves direct client interaction, make sure to demonstrate your strong communication skills in your application. Whether it’s through clear writing or examples of past client interactions, we want to know you can connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Fourth Floor Solutions
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows, macOS, Microsoft 365, and Google Workspace. Be ready to discuss troubleshooting techniques and share examples of how you've resolved issues in the past. This will show that you're not just familiar with the systems but can also handle real-world problems.
✨Show Off Your Communication Skills
Since this role involves direct client interaction, practice explaining technical concepts in simple terms. You might be asked to role-play a support scenario, so think about how you'd communicate effectively with a non-technical user. Clear communication can set you apart from other candidates.
✨Demonstrate Your Problem-Solving Approach
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help interviewers see your thought process and how you approach troubleshooting.
✨Be Ready for Hands-On Questions
Expect some practical questions or scenarios related to networking fundamentals and client site visits. Brush up on TCP/IP, DNS, DHCP, and VLANs, and be prepared to explain how you would handle hardware installations or migrations. Showing your hands-on experience will demonstrate your readiness for the role.
