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- Tasks: Lead payroll operations, ensuring top-notch service and team development.
- Company: Join Fourth, the global leader in restaurant and hospitality management tech.
- Benefits: Enjoy flexible working, 25+ holidays, wellness perks, and on-demand pay options.
- Why this job: Be part of a fun, dynamic team making a real impact in the industry.
- Qualifications: Strong leadership, customer service skills, and a passion for team empowerment required.
- Other info: Work in a supportive environment with opportunities for personal growth and development.
The predicted salary is between 36000 - 60000 £ per year.
Fourth is the world’s largest and fastest-growing global leader of end-to-end restaurant and hospitality management technology solutions. We pride ourselves on delivering a world-class SaaS experience for our clients by building long term partnerships starting from the first phone call. We know our recipe for success at Fourth is our amazing team... and that starts with hiring the right people!
The role involves:
- Responsible for the delivery of the business as usual activities.
- Ensure that the Payroll Teams deliver to the UK Service Standards, KPI’s and metrics.
- Contribute and support the delivery of UK Operations plans.
- Manage and support the development of the payroll teams.
- Support and promote the wellbeing of the Payroll Operations Teams.
- Contribute and support the overall engagement of the department.
- Work closely with other departments to help support the success of customer lifetime loyalty.
- Report payroll delivery and performance to Payroll Operations Director.
- Accountable for ongoing management of customer feedback and ENPS for customers.
- Be the escalation point for internal and external operational matters.
- Support the recruitment and onboarding for the department.
- Facilitate team meetings.
- Responsible for ensuring processes work effectively.
- Responsible for customer overall satisfaction of the Payroll Operation Service.
- Build and maintain effective relationships with customers and internal/external stakeholders.
- Accountable for the overall management of Payroll Operation Customers.
- Self-evaluate and recognize areas of personal development.
The ideal candidate should have:
- Drive and enthusiasm, demonstrating the ability to adapt to a fast paced, high volume and rapidly evolving environment.
- Self-managed and self-motivated.
- Customer service skills.
- Excellent management skills – planning, team building, personal development plans, performance management.
- A desire to empower the team and equip them with the necessary technical and interpersonal skills.
- Leadership skills.
- Decision making abilities.
- Excellent written and verbal communication skills.
Benefits include:
- 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays.
- Flexible working hours and hybrid working environments.
- Wellness activities and pampering included, along with gym subscription discounts.
- Laptop and equipment provided.
- Healthcare expense claim tools.
- Opportunities for growth with certifications.
- Annual meet ups.
- Enhanced parenting scheme.
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance options.
- On demand pay tools for early salary access.
Fourth is an Equal Opportunity Employer. All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, color, age, national origin, military status, religion, or disability or any other legally protected status.
Payroll Manager employer: Fourth Enterprises, LLC
Contact Detail:
Fourth Enterprises, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Payroll Manager
✨Tip Number 1
Familiarise yourself with the latest payroll software and technology trends, especially those relevant to the hospitality industry. This knowledge will not only help you stand out but also demonstrate your commitment to staying current in a fast-paced environment.
✨Tip Number 2
Network with professionals in the payroll and hospitality sectors. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at Fourth.
✨Tip Number 3
Prepare to discuss your leadership and team-building experiences in detail. Be ready to share specific examples of how you've empowered teams and improved performance, as these skills are crucial for the Payroll Manager role.
✨Tip Number 4
Research Fourth's company culture and values thoroughly. Understanding their approach to customer service and employee wellbeing will help you align your responses during interviews and show that you're a great fit for their team.
We think you need these skills to ace Payroll Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in payroll management and customer service. Use keywords from the job description to demonstrate that you meet the specific requirements Fourth is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and ability to adapt in a fast-paced environment. Mention specific examples of how you've empowered teams or improved processes in previous roles.
Highlight Communication Skills: Since excellent written and verbal communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with both internal teams and external stakeholders.
Show Enthusiasm for the Company: Express your interest in Fourth and its mission in your application. Research the company culture and mention how your values align with theirs, particularly regarding customer service and team collaboration.
How to prepare for a job interview at Fourth Enterprises, LLC
✨Understand the Company Culture
Before your interview, take some time to research Fourth's company culture and values. They pride themselves on building long-term partnerships and delivering a world-class SaaS experience. Showing that you align with their ethos will make a positive impression.
✨Demonstrate Leadership Skills
As a Payroll Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully managed teams, facilitated development plans, and empowered your colleagues in previous roles. This will highlight your fit for the position.
✨Prepare for Customer Service Scenarios
Given the emphasis on customer satisfaction in the job description, be ready to discuss how you've handled customer feedback and resolved issues in the past. Use specific examples to illustrate your problem-solving skills and commitment to service excellence.
✨Showcase Your Adaptability
Fourth operates in a fast-paced environment, so it's crucial to demonstrate your ability to adapt to change. Share experiences where you've successfully navigated challenges or changes in your previous roles, highlighting your resilience and flexibility.
