At a Glance
- Tasks: Drive customer success by managing sales opportunities and supplier relationships in a dynamic environment.
- Company: Join Fourth, the global leader in hospitality management technology solutions.
- Benefits: Enjoy flexible working, 25+ holidays, wellness activities, and career growth opportunities.
- Other info: Collaborative culture with excellent career advancement and support for personal development.
- Why this job: Make an impact in a fast-paced industry while developing your sales and account management skills.
- Qualifications: Experience in inside sales or account management, preferably in SaaS or tech.
The predicted salary is between 45000 - 55000 £ per year.
Our Story
In July 2019, Fourth joined forces with Hot Schedules to become the global leader in end-to-end restaurant and hospitality management technology solutions.
Together, the merged company now represents the world’s largest and only provider of end-to-end restaurant and hospitality management solutions for customers across the globe and of all sizes, from a single location or franchisee restaurant to a global restaurant or hotel chain.
The combined company’s complete software-as-service (Saa S) solution suite including scheduling, time & attendance, applicant tracking, training, inventory management / procurement, HR / benefits and payroll services now serves customers in 120,000 locations worldwide and is supported by a dedicated, unified team across offices in the US, UK, Bulgaria, China, Australia, and UAE.
Interested in joining our smart, fun, and talented team?
Position Overview
The Customer Commercial Manager acts as the customer-success-side sales rep for Independent, SMB, and edge-case Emerging accounts.
The role owns and closes upsell opportunities directly for all Independent + SMB accounts that fall below the qualifying ARR threshold, applying inside sales discipline to open, qualify, and close deals rather than simply receiving pre-qualified handoffs.
Opportunities that meet or exceed the ARR threshold, or that trigger a formal RFP, are escalated to the Sales/Account Executive team.
Emerging-segment opportunities are only engaged when specifically directed by CS Leadership.
Cross-sell, New Restaurant Opening, and new customer opportunities fall outside this role and are managed elsewhere.
The role also owns Fourth's EMEA P2P supplier account management — trading relationships, onboarding, and revenue opportunities across the supplier base — consolidating commercial ownership of both customer-side opportunities and supplier-side trading relationships in a single function.
- Primary Responsibilities
- Opportunity Management & Deal Closing
- Own and close all Independent account opportunities directly, regardless of value, as Fourth's Customer Adoption commercial rep
- Own and close SMB opportunities that fall below the qualifying ARR threshold (~10% of current software ARR, per the FY26 EMEA Rules of Engagement) or that haven't triggered a formal RFP; **escalate** SMB opportunities that meet or exceed the threshold, or trigger an RFP, to the Sales/Account Executive team
- Engage with Emerging-segment opportunities only when specifically directed by CS Leadership, applying the same threshold-based escalation logic; cross-sell, New Restaurant Opening, new customer, read-only portal, e Clock-only, and standalone Managed Services opportunities sit outside this role's scope throughout
- Stay on the opportunity team when escalating a deal to Sales, in line with Fourth's Salesforce tracking practice, to retain appropriate credit and visibility on key milestones
- Conduct solution discovery and tailored demonstrations where needed, articulating clear value propositions to secure customer commitment
- Maintain accurate, up-to-date opportunity data in Salesforce — correct Opp.
Type classification, stage, close date, activities, and notes — and meet or exceed assigned revenue and quota targets
- Supplier Account Management — EMEA P2P Vendors
- Work with suppliers to generate qualified opportunities for new supplier trading relationships, advising on Fourth's P2P integration methods and trading agreement options
- Manage existing Enterprise supplier trading agreements to prevent attrition, planning and attending regular meetings with managed accounts
- Support Marketing and Sales by identifying supplier trends and buying-power opportunities across the customer base
- Implement and maintain tangible measures of supplier satisfaction, gathering feedback and improving processes where needed
- Pipeline & Forecasting Discipline
- Maintain Salesforce as the single source of truth for opportunity activity, SOWs, and time-tracking compliance
- Provide accurate, timely sales forecasts and pipeline updates to Customer Adoption and Commercial leadership
- Cross-Functional Collaboration
- Partner with Independent, SMB, and Emerging CSMs on opportunity identification and qualification, and with CS Leadership on scope for Emerging edge cases
- Align with Sales leadership on consistent application of Rules of Engagement thresholds when escalating qualifying opportunities
- Work with Technical Consulting to hand off closed supplier opportunities for onboarding and contracting
- Collaborate with CS leadership and Sales on complex commercial situations and pricing exceptions
- Key Skills and Competencies
- Proven inside sales or commercial account management experience, ideally within Saa S or technology
- Comfortable owning the full deal lifecycle for a high-volume Independent and SMB portfolio — from qualification through to close — rather than cold outbound prospecting
- Confident closer — able to run discovery, present value propositions, and negotiate commercial terms
- Strong Salesforce discipline — accurate opportunity, forecast, and pipeline management
- Commercially minded, with an aptitude for identifying revenue opportunities within existing accounts and supplier relationships
- Excellent written and verbal communication skills
- Preferred Experience and/or Qualifications
- Experience managing supplier, vendor, or partner trading relationships, ideally involving EDI or P2P integrations
- Background in hospitality, workforce management, or HCM technology
- Experience carrying a quota or commission-based target in a customer success or account management adjacent role
- Familiarity with structured deal qualification frameworks between CS and Sales (e. g. ARR-threshold or RFP-based Rules of Engagement)
- MEDDIC Methodology
- Salesforce & Gong Experience
Benefits
- Holidays. We all need to rest so you get 25 basic holidays with the option to grow up to 30 with service + your birthday off + bank holidays!
- Flexible working! Use our flexible working hours and hybrid working environments to manage it.
- Wellness activities and a lot of pampering included. On top of that, you can add gym subscription discounts.
- Laptop and equipment.
• Healthcare expense claim tools!
- Like in life, at work we also want you to grow with certifications.
• Annual meet ups!
• Enhanced parenting scheme!
- Cycle to work scheme and season ticket loan provided.
- Pension and life insurance? Several, for you to choose what looks convenient.
- On demand pay tools for you to be able to access salary even before the end of the month!
All personal data provided by you in your application will be processed by Fourth LTD solely for our recruitment purposes.
More information on Fourth LTD's privacy policy for job candidates is availablehere and by applying you confirm that you have read it.
Fourth is an Equal Opportunity Employer
All qualified applicants will receive consideration without discrimination because of sex, gender identity, gender expression, sexual orientation, marital status, race, colour, age, national origin, military status, religion, or disability or any other legally protected status.
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Customer Commercial Manager London · employer: Fourth Enterprises, LLC
As a Programme Manager at our innovative company, you will thrive in a dynamic work culture that prioritises collaboration and proactive problem-solving. We offer competitive benefits, including professional development opportunities and a supportive environment for AI adoption, ensuring you can grow your skills while contributing to meaningful projects. Located in a vibrant area, our workplace fosters creativity and engagement, making it an excellent choice for those seeking a rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Commercial Manager London ·
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Fourth Enterprises, LLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Fourth Enterprises, LLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Commercial Manager London ·
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Fourth Enterprises, LLC:Your cover letter is your chance to shine! Tell us why you want to work at Fourth Enterprises, LLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Fourth Enterprises, LLC!
How to prepare for a job interview at Fourth Enterprises, LLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
