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For Companies At a Glance
- Tasks: Develop and support AI voice and chat bots, enhancing customer experience.
- Company: Join a leading global provider of voice and data solutions in the hospitality industry.
- Benefits: Enjoy a people-centric culture with opportunities for growth and innovation.
- Why this job: Be part of a dynamic team driving AI innovation in a supportive environment.
- Qualifications: Analytical mindset, Python skills, and a background in computer science or related fields.
- Other info: Experience with Generative AI and chatbot development is a plus.
The predicted salary is between 36000 - 60000 £ per year.
About the Company
Established in 2011, Fourteen IP Communications is one of the leading global providers of specialist voice and data solutions to the Hospitality Industry. We are a people-centric company who are proudly accredited by Investors in People. We believe that people are at the heart of everything we do and treat our colleagues, customers, and partners like family. At Fourteen IP, we are passionate about our innovation and communication. We continuously strive to develop new ideas and solutions that will benefit our customers and our people. It is our vision to create the most innovative solutions for the hospitality industry, enabled by people and powered by AI and data intelligence. If you are looking to take the next step in your career, working in an environment that will allow you to both develop and challenge yourself, then this is the role for you. The successful candidate will become an integral part of the business, helping to deliver exceptional levels of customer service and innovation.
Job Purpose
The Fourteen IP Communications Ltd Conversational AI Technician is responsible for the development, production, testing, and support of AI-based implementations such as Evolution Virtual Agent - EVA. In addition, the role also includes development, configuration, and support of 3rd party integrations and APIs.
Main Duties & Responsibilities
- Build and support of conversational AI voice and chat bots
- Provide support to AI developers, AI Support/Project management and technical support to other internal teams
- Assist with testing, configuration and documentation of technical solutions
- Make recommendations for enhancements as needed to enhance customer experience
- Maintain AI solution after care
- Assist with project planning and customer delivery
- Develop and integrate conversational AI solution and APIs with 3rd party systems
- Develop voice and chat bot development processes, good practices & procedures
- Set design guidelines, best practices, and standards
- Apply concepts and good practices related to Natural Language Processing
- Integrate conversational AI solution with SIP telephony systems
Person Specification
Essential Experience and Skills Required for Post:
- An analytical mind with excellent problem-solving and troubleshooting skills
- Educational background in computer science, mathematics, computational linguistics, or similar field
- Strong written and oral communication skills
- Strong collaboration skills to work with various stakeholders of different skill sets
- Strong drive and work ethic and a keenness to learn
- Excellent organisational skills
- Dynamic and able to multi-task and prioritise workload
- Experienced with Python programming language
- Familiar with JSON file architecture
- Experienced with Databases
Experience and Skills Preferred for Post:
- Experience with automation and integration with third-party apps and APIs
- Understanding of conversational voice and chatbot architecture
- Knowledge of chatbot platforms and some working experience in the development of chatbots, voicebots or NLP technologies
- Experience with Generative AI
- Experience with Cisco Broadworks Cloud Platform
- Fluent in multiple spoken languages
Conversational AI Technican in Wigan employer: Fourteen IP Communications Ltd
Contact Detail:
Fourteen IP Communications Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversational AI Technican in Wigan
✨Tip Number 1
Familiarise yourself with the latest trends in conversational AI and chatbot development. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your passion for the field.
✨Tip Number 2
Network with professionals in the AI and tech industry, especially those who have experience in hospitality solutions. Attend relevant meetups or online webinars to build connections that could lead to valuable insights or referrals for the position.
✨Tip Number 3
Prepare to discuss specific projects or experiences where you've successfully implemented AI solutions or worked with APIs. Being able to share concrete examples will demonstrate your hands-on experience and problem-solving skills to potential employers.
✨Tip Number 4
Research Fourteen IP Communications thoroughly, including their products and company culture. Tailoring your conversation to reflect their values and mission during interviews can significantly increase your chances of making a positive impression.
We think you need these skills to ace Conversational AI Technican in Wigan
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Conversational AI Technician. Emphasise your background in computer science, programming languages like Python, and any experience with AI or chatbot development.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and innovation in the hospitality industry. Mention specific projects or experiences that demonstrate your problem-solving skills and ability to work collaboratively with diverse teams.
Showcase Technical Skills: In your application, clearly outline your technical skills, especially those related to Python programming, JSON architecture, and database management. Provide examples of how you've applied these skills in previous roles or projects.
Highlight Soft Skills: Don't forget to mention your strong communication and organisational skills. The role requires collaboration with various stakeholders, so illustrating your ability to communicate effectively and manage multiple tasks will strengthen your application.
How to prepare for a job interview at Fourteen IP Communications Ltd
✨Showcase Your Technical Skills
Make sure to highlight your experience with Python programming and JSON file architecture. Be prepared to discuss specific projects where you've developed or integrated conversational AI solutions, as this will demonstrate your technical expertise.
✨Demonstrate Problem-Solving Abilities
Since the role requires strong analytical and troubleshooting skills, be ready to share examples of how you've tackled complex problems in previous roles. This could involve discussing a challenging project and the steps you took to resolve issues.
✨Emphasise Collaboration and Communication
The job involves working with various stakeholders, so it's crucial to showcase your collaboration skills. Share experiences where you've successfully worked in teams or communicated complex ideas to non-technical colleagues.
✨Express Your Passion for Innovation
Fourteen IP Communications values innovation, so convey your enthusiasm for developing new ideas and solutions. Discuss any personal projects or interests related to AI and data intelligence that reflect your commitment to staying ahead in the field.
