Operations Manager in London

The role involves facilitating the team’s business operations as we grow, combining commercial, organisational, and interpersonal skills across a flexible and wide-ranging brief to maximise productivity of the team, and help us execute on our vision of delivering the world’s best audio products.

Key responsibilities include:

• Championing Fourier Audio products, including transform.engine.
• Holding product management responsibility for transform.suite, overseeing its future direction and operational processes.
• Building and developing commercial relationships with third parties including plugin developers and other manufacturers, and running the administration of contracts and payments with them.
• Facilitating (and where necessary executing) administrative processes across the business, including processing employee expense reporting and becoming the Data Officer, overseeing all customer data.
• Collaborating with marketing teams and contractors to develop and coordinate our online presence and social media strategy.
• Managing our presence at marketing events such as tradeshows and product launches, ensuring a compelling and engaging experience for customers.
• Working with our end-user support team to integrate resources across the group and our distribution network, maintaining an overview of support cases, and managing and assisting with escalations where necessary.
• Collaborating with our factory teams to support manufacturing and returns processes, liaising with R&D teams as required.
• Ensuring the smooth running of the Soho office, working with the landlord and council as necessary.
• Being a central point of contact for group-wide communications, and supporting the CEO in enabling conversations about current and future product developments.
• Facilitating and managing logistical arrangements across the distributed team as required.
• Planning and organising team away-days and company socials.
• Providing ad-hoc support to the sales, R&D and support teams (including occasional distributor/user site visits) as required.

Qualifications:

• Experience in working within the creative technology industry; be that as an engineer, a creative or in manufacturing.
• A flair for commercial negotiation and developing effective commercial relationships.
• A love of attention to detail.
• Excellent communication, interpersonal and presentation skills.
• A passion for music, audio, or the entertainment industry.

Where you’ll be working:

Hybrid working from our office in Soho, working from home and supporting the smooth running of the office as appropriate, with regular visits to our parent company’s offices in Chessington as needed. Open to visa sponsorship. Flexible hours; we’re approximately M-F 10-6 and can be flexible, however given the seniority of the position, extended/alternative hours may be required.

Compensation:

Up to £50k pa with a bonus package for the right candidate.

Other nice things:

• Very generous annual leave policy.
• Whatever hardware/software you require to do your best work.
• Free books.
• Private healthcare for you.

To apply, please read our application process, we respond to all applications. We believe strongly that diversity of backgrounds and experiences in our team makes us stronger, both as a company, and as people. We strongly encourage those under-represented in tech or the entertainment technology industry to apply, including women, non-binary people, people from ethnic minorities, LGBT+ people, disabled people, and neurodivergent people. If you need reasonable accommodation at any point in the application process, please let us know.