Part Time Credit Controller in Cheltenham

Part-Time Credit Controller

25 - 27 Hours per Week - hybrid

£30,000p/a FTE

Are you an experienced Credit Controller looking for a flexible part-time opportunity? We are seeking a proactive and detail-oriented individual to join our clients finance team and play a key role in managing customer accounts, maintaining cash flow, and minimising bad debt. This is an excellent opportunity for someone who enjoys building strong customer relationships whilst ensuring effective credit control processes are maintained.

The Role

As Credit Controller, you will be responsible for managing the credit control function, ensuring invoices are paid within agreed terms and taking appropriate action to resolve outstanding balances. Working closely with customers, internal stakeholders, and the sales team, you will help protect the business from financial risk while delivering excellent customer service.

Key Responsibilities

• Monitor customer accounts and identify overdue payments.
• Contact customers to discuss outstanding invoices and secure payment.
• Negotiate payment arrangements where appropriate.
• Maintain accurate account records and update customer payment statuses.
• Produce reports on collection activity and accounts receivable performance.
• Work closely with the sales team to resolve billing disputes and payment issues.
• Investigate and resolve customer queries efficiently.
• Monitor payment trends and identify potential risks.
• Review payment shortfalls, investigate causes, and implement solutions to prevent future occurrences.
• Liaise with both internal and external stakeholders to resolve account queries.
• Support the onboarding of new customers, including conducting credit checks through relevant agencies and governing bodies.
• Assist with ad hoc finance and administrative duties as required.

About You

To be successful in this role, you will have previous credit control experience and be confident communicating with customers to achieve positive outcomes.

Essential Skills & Experience

• Proven experience within Credit Control or a similar finance role.
• Strong understanding of accounting systems and financial processes.
• Experience working with accounts receivable.
• Excellent numerical skills with the ability to analyse financial data.
• Confident telephone manner with strong customer service skills.
• Excellent communication and relationship-building abilities.
• High levels of accuracy and attention to detail.
• A proactive approach with strong problem-solving abilities.
• Good IT skills, including Microsoft Office, particularly Excel.
• Ability to manage multiple priorities and meet deadlines.
• Professional written and verbal communication skills.
• Knowledge of pre-action protocols for debt claims and experience supporting legal recovery processes.

What's on Offer?

• Part time position working 25-27 hours per week
• Hybrid working pattern
• Supportive and collaborative working environment
• Opportunity to make a real impact within the finance function
• Varied and engaging role with broad exposure across the business

If you're an organised and relationship focused Credit Controller looking for a flexible opportunity, we'd love to hear from you. This is a part-time permanent position with a FTE salary of £30,000p/a.