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- Tasks: Contact individuals about unpaid parking debts and negotiate payment plans.
- Company: Join a dynamic team focused on resolving private parking debt efficiently.
- Benefits: Enjoy competitive pay, health insurance, pension, and training opportunities.
- Why this job: Make a real impact while developing your communication and negotiation skills.
- Qualifications: Experience in debt collection or customer service is preferred.
- Other info: Office-based with potential for hybrid work; some evening/weekend shifts may be required.
The predicted salary is between 23000 - 26000 £ per year.
Salary Details: Up to £26,000 with performance based bonus. Steel Cactus Recruitment are recruiting for a Telephone Collections Agent for our client based in Sheffield S6. This is a permanent opportunity working for a well-established business that works alongside some of the largest retail, banking and commercial businesses in the UK to help recover overdue debts and arrange payment solutions. Job Type: Permanent Salary: up to £26,000 + monthly bonus based on your performance Shift Pattern: 37.5hours a week Monday to Friday shift times between 8am to 8pm. Duties will include: • Managing inbound and outbound telephone calls from businesses and individuals to recover outstanding debts. • Handling difficult conversations remaining sensitive and professional at all times. • Keeping systems up to date and accurate at all times as per the conversations had. • Following strict processes and guidelines in regards to debt collection. • Striving to achieve targets individual and as a team. The ideal candidate: • Previous experience of working in a call centre or credit control type role is essential. • Great communication skills both verbally and written. • The ability to strive towards targets – earning more money based on your achievements. • Strong IT skills with the ability to quickly pick up new systems and databases. • Strong problem solving abilities. If the above role sounds like something of interest please apply and a member of the team will give you a call. Skills Required Target Driven Exceptional Communication Skills Great Problem Solving Skills Previous expereince in a call centre or credit control environment
Telephone Collections Agent employer: Steel Cactus
Contact Detail:
Steel Cactus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent
✨Tip Number 1
Familiarize yourself with the private parking debt landscape. Understanding common issues and regulations in this area will help you engage more effectively with potential clients during your calls.
✨Tip Number 2
Practice your negotiation skills! Role-playing different scenarios can prepare you for real-life conversations, helping you to remain calm and professional while discussing payment plans or settlements.
✨Tip Number 3
Get comfortable with CRM systems. Since you'll be logging interactions and agreements, being proficient in these tools will not only make your job easier but also show your tech-savviness to potential employers.
✨Tip Number 4
Highlight your customer service experience. Even if it’s not directly related to debt collection, showcasing your ability to handle disputes and maintain professionalism will set you apart from other candidates.
We think you need these skills to ace Telephone Collections Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Telephone Collections Agent. Familiarize yourself with the specifics of private parking debt collection and the skills required, such as negotiation and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in debt collection or customer service. Emphasize any specific achievements or skills that align with the job description, particularly in negotiation and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the challenges in debt collection. Mention your ability to maintain professionalism and customer focus while achieving collection goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Steel Cactus
✨Show Your Communication Skills
As a Telephone Collections Agent, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate how you can effectively negotiate and resolve disputes during the interview.
✨Familiarize Yourself with Debt Collection Practices
Understanding the laws surrounding debt collection, especially in private parking, will set you apart. Research relevant regulations and be ready to discuss how you would ensure compliance while maintaining a customer-focused approach.
✨Highlight Your CRM Experience
Since logging interactions accurately in a CRM system is crucial, be sure to mention any experience you have with CRM software. If you have specific examples of how you've used these systems to improve efficiency or accuracy, share those during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think of past experiences where you successfully handled difficult conversations or resolved conflicts, and be ready to share those stories.
