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- Tasks: Contact individuals about unpaid parking debts and negotiate payment plans.
- Company: Join a dynamic team focused on resolving private parking debt efficiently.
- Benefits: Enjoy competitive pay, health insurance, pension, and training opportunities.
- Why this job: Make a real impact while developing your communication and negotiation skills.
- Qualifications: Experience in debt collection or customer service is preferred.
- Other info: Office-based with potential for hybrid work; some evening/weekend shifts may be required.
The predicted salary is between 23000 - 26000 £ per year.
Salary: £23,000 – £26,000 + OTE £30,000 Location: Sheffield Reference: JL-(phone number removed) Our client is seeking a Telephone Collections Agent specializing in private parking debt. You’ll contact individuals with outstanding parking charges, negotiate payments, and make secure resolutions while maintaining a customer-focused approach. Key Responsibilities: Make outbound calls and use email/SMS to reach individuals with unpaid parking debt. Discuss balances, offer payment plans or settlements, and maintain professionalism. Log interactions and agreements accurately in the CRM system. Follow all laws, including data protection and consumer rights. Provide clear account information and resolve disputes. Achieve monthly and quarterly collection goals. Experience: Debt collection or customer service experience (private parking debt experience is a plus). Skills: Strong communication, negotiation, and problem-solving skills. Proficient in CRM systems and Microsoft Office. Working Conditions: Office-based, potential for hybrid work. Some evening or weekend shifts may be required. Salary and Benefits: Competitive salary with performance-based incentives. Health insurance, pension, paid leave, and training opportunities. If you’re looking for a rewarding role? Apply now and take the next step in your career
Telephone Collections Agent employer: Four Squared Recruitment Ltd
Contact Detail:
Four Squared Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Collections Agent
✨Tip Number 1
Familiarize yourself with the private parking debt landscape. Understanding common issues and regulations in this area will help you engage more effectively with potential clients during your calls.
✨Tip Number 2
Practice your negotiation skills! Role-playing different scenarios can prepare you for real-life conversations, helping you to remain calm and professional while discussing payment plans or settlements.
✨Tip Number 3
Get comfortable with CRM systems. Since you'll be logging interactions and agreements, being proficient in these tools will not only make your job easier but also show your tech-savviness to potential employers.
✨Tip Number 4
Highlight your customer service experience. Even if it’s not directly related to debt collection, showcasing your ability to handle disputes and maintain professionalism will set you apart from other candidates.
We think you need these skills to ace Telephone Collections Agent
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Telephone Collections Agent. Familiarize yourself with the specifics of private parking debt collection and the skills required, such as negotiation and communication.
Tailor Your CV: Customize your CV to highlight relevant experience in debt collection or customer service. Emphasize any specific achievements or skills that align with the job description, particularly in negotiation and CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the challenges in debt collection. Mention your ability to maintain professionalism and customer focus while achieving collection goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Show Your Communication Skills
As a Telephone Collections Agent, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to demonstrate how you can effectively negotiate and resolve disputes during the interview.
✨Familiarize Yourself with Debt Collection Practices
Understanding the laws surrounding debt collection, especially in private parking, will set you apart. Research relevant regulations and be ready to discuss how you would ensure compliance while maintaining a customer-focused approach.
✨Highlight Your CRM Experience
Since logging interactions accurately in a CRM system is crucial, be sure to mention any experience you have with CRM software. If you have specific examples of how you've used these systems to improve efficiency or accuracy, share those during the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving and negotiation skills. Think of past experiences where you successfully handled difficult conversations or resolved conflicts, and be ready to share those stories.
