Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Customer Service team by handling enquiries and scheduling engineer visits.
- Company: Join a growing business that values dedication and initiative in Hereford.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a supportive team environment.
- Why this job: Be part of a friendly team with full training and progression opportunities.
- Qualifications: Previous admin or customer service experience and strong communication skills required.
- Other info: Office-based role with a winter rota from October to March.
The predicted salary is between 20000 - 24000 £ per year.
Hereford
£24,000 – £27,000 DOE
Full-time (40 hrs) Office-based
Our client is looking for a proactive and organised Contract Service Administrator to support their busy Customer Service team. This is a key role providing admin support to engineers, coordinating services, and ensuring a smooth experience for clients.
Key Responsibilities:
- Handle inbound customer enquiries and schedule engineer visits
- Process orders, payments, and maintain accurate records
- Use CRM systems such as Commusoft to manage job flow
- Liaise with suppliers and internal teams
- Support out-of-hours winter rota (Oct–Mar)
Ideal Candidate:
- Previous experience in administration or customer service
- Strong communication and organisation skills
- Confident using Microsoft Office and CRM platforms
- Detail-focused, proactive, and calm under pressure
- Comfortable dealing with social housing tenants
- GDPR-aware and professional in approach
Benefits:
- £24,000 – £27,000 salary (DOE)
- 28 days holiday including bank holidays
- Company pension scheme
- Free on-site parking
- Supportive and friendly team environment
- Full training and progression opportunities
Interested? This is a great opportunity to join a growing business that values dedication and initiative, if you are interested please contact Jack at (url removed) with your CV.
Service Administrator employer: Four Squared Recruitment Ltd
Contact Detail:
Four Squared Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with CRM systems like Commusoft, as this role heavily relies on managing job flow through such platforms. Consider taking a short online course or tutorial to boost your confidence and demonstrate your initiative.
✨Tip Number 2
Brush up on your communication skills, especially in handling customer enquiries. Practising how to respond to common queries can help you feel more prepared and show that you're proactive during the interview.
✨Tip Number 3
Highlight any previous experience you have with scheduling or coordinating services, as this is a key responsibility of the role. Be ready to share specific examples of how you've successfully managed similar tasks in the past.
✨Tip Number 4
Demonstrate your understanding of GDPR and its importance in customer service roles. Being knowledgeable about data protection will set you apart and show that you take professionalism seriously.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and customer service. Emphasise your organisational skills and any previous roles where you managed schedules or handled customer enquiries.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive nature and detail-oriented approach. Mention specific examples of how you've successfully supported teams in the past, particularly in busy environments.
Highlight CRM Experience: If you have experience with CRM systems like Commusoft, be sure to mention it. Explain how you've used such tools to manage job flow and maintain accurate records in previous roles.
Showcase Communication Skills: Since the role involves liaising with suppliers and internal teams, highlight your strong communication skills. Provide examples of how you've effectively communicated with various stakeholders in your past positions.
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Showcase Your Organisational Skills
As a Service Administrator, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. This will demonstrate your ability to handle the busy nature of the role.
✨Familiarise Yourself with CRM Systems
Since the job involves using CRM systems like Commusoft, it’s beneficial to have a basic understanding of how these platforms work. If you have experience with similar systems, be ready to discuss it during the interview.
✨Prepare for Customer Interaction Scenarios
You’ll be handling customer enquiries, so think about how you would approach various scenarios. Practice responses to common customer service challenges to show your problem-solving skills and calmness under pressure.
✨Understand GDPR and Professionalism
Being GDPR-aware is crucial in this role. Brush up on the basics of data protection and be prepared to discuss how you would handle sensitive information professionally.