At a Glance
- Tasks: Engage with customers via phone and email, building relationships and gathering insights.
- Company: Join a growing business focused on customer engagement and relationship building.
- Benefits: Competitive salary, 20 days leave, retail discounts, and career development opportunities.
- Other info: Exciting career growth potential into sales and business development.
- Why this job: Perfect for people lovers wanting to make a real impact in customer service.
- Qualifications: Strong communication skills and a positive attitude; experience is a plus but not essential.
You'll be contacting existing and previous customers by phone and email, building rapport, gathering insights, and creating positive customer experiences. This isn't a hard sales position. The focus is on customer engagement and relationship building, although you'll identify opportunities to introduce customers back into the sales journey where appropriate.
Key Responsibilities
- Contact previous and existing customers via telephone and email
- Re-engage customers who haven't booked recently
- Build positive and professional customer relationships
- Understand customers' preferences and future plans
- Gather customer feedback and valuable market insight
- Accurately update customer records and interactions within the CRM system
- Manage follow-up activity and customer communications
- Identify opportunities that can be referred to the sales team
- Work towards individual and team KPIs
- Deliver outstanding customer service during every interaction
About You
We're looking for people with strong communication skills, a positive attitude and the confidence to pick up the phone and engage with customers.
You'll ideally be:
- A confident and friendly communicator
- Comfortable making outbound calls
- Resilient and positive
- Naturally curious and able to build rapport quickly
- Organised with good attention to detail
- Self-motivated and proactive
- Comfortable using computer systems and CRM platforms
- Experience in customer service, retail, hospitality, telesales, customer engagement or similar roles would be beneficial, but it's not essential. Attitude, personality and willingness to learn are what matter most.
Career Development
This role offers an excellent opportunity to join a growing business at the start of an exciting new initiative. For individuals who demonstrate the right attitude and performance, there will be opportunities to progress into other areas of the business, including Sales, Business Development and other commercial career paths.
Benefits
- Annual basic salary £26,000
- 20 days annual leave plus Bank Holidays
- Retail discount platform
- Pension salary sacrifice scheme
- Cycle to Work scheme
- Car leasing scheme
- Holiday buy-back scheme
- Employee Assistance Programme and well being support
- Annual company conference
- Educational visits and industry familiarisation opportunities
Working Hours: Monday to Friday 9:00am - 5:30pm 37.5 hours per week
If you're a people person who enjoys building relationships and wants to be part of a business with genuine opportunities to grow your career, we'd love to hear from you.
This is a full time permanent position with a salary of £26,000 p/a.
For more information on this position, please contact Harriet Ali at Four Squared Recruitment.
If you have not heard from us within three weeks of submitting your application, please assume that your application has been unsuccessful on this occasion. We thank you for your interest and encourage you to apply for future opportunities.
Customer Services in Redditch employer: Four Squared Recruitment Ltd
Four Squared is an excellent employer that fosters a supportive and collaborative work environment, perfect for those looking to grow their careers in finance. With a focus on employee development, we offer opportunities for skill enhancement and professional growth while being part of a friendly team dedicated to accuracy and detail in financial administration. Located in a vibrant area, our office provides a dynamic atmosphere where employees can thrive and contribute meaningfully to our clients' success.
Contact Details:
Four Squared Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services in Redditch
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Four Squared Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Four Squared Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services in Redditch
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Four Squared Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Four Squared Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Four Squared Recruitment Ltd!
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
