IT Administrator

IT Administrator – Four Squared Recruitment Telford, with travel to Worcestershire offices, where required.  Our client, a well-established law firm with multiple offices across the region, is seeking a proactive and technically skilled IT Administrator to join their team. This is an excellent opportunity for a detail-oriented and motivated individual to provide vital IT support in a fast-paced professional services environment. Key Responsibilities: Provide technical support to internal users through various communication channels. Manage and prioritise digital support workflows to ensure key deadlines and service levels are met. Adhere to relevant policies, compliance requirements, and data protection legislation, following appropriate escalation procedures. Conduct basic data analysis using appropriate digital tools. Maintain data security by applying firm policies and ensuring compliance with legislation. Assist with continuous improvement initiatives, including the development and enhancement of software and applications. Troubleshoot and resolve IT-related issues using the appropriate tools and technologies. Collaborate with key stakeholders to manage expectations, escalating issues where necessary. Keep up to date with technological advancements and undertake continuous professional development (CPD). Document IT actions and resolutions to ensure clear audit trails and issue tracking. Identify and take appropriate action when application problems arise. Support application users, advising on best practices to improve productivity. Provide user training on IT applications as required. Source relevant information to support and guide users effectively. Undertake any other duties relevant to the role as required. Person Specification: Skills & Experience: Strong literacy and numeracy skills. Proficiency in IT, including experience with Microsoft Office and an understanding of IT developments, compliance, and relevant legislation. Experience in data entry and text processing with high attention to detail. Ability to work effectively as part of a team. Strong communication skills, both face-to-face and over the phone. A commitment to delivering excellent service. Highly motivated with a willingness to learn. Organised and methodical, with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Proactive, creative thinker who can work on their own initiative. Understanding of GDPR, confidentiality, and data integrity, with a commitment to maintaining compliance at all times. This is an exciting opportunity to join a highly regarded legal firm and contribute to the efficiency of their IT operations. If you have the necessary skills and experience, we encourage you to apply