At a Glance
- Tasks: Make outbound calls, build relationships, and engage with customers.
- Company: Join a well-established business in the leisure and hospitality sector.
- Benefits: Up to £26,000 salary, bonuses, retail discounts, and wellbeing support.
- Other info: Dynamic team environment with ongoing training and development opportunities.
- Why this job: Connect with people and make a real impact in customer service.
- Qualifications: Experience in customer service or outbound calling is essential.
Do you enjoy speaking to people and building relationships over the phone? Are you confident making outbound calls and resilient enough to stay positive when faced with objections or unanswered calls? We're delighted to be supporting a well-established business within the leisure and hospitality sector as they continue to grow their customer contact team in Redditch.
We're looking for a confident and motivated Customer Service Advisor to join the business in an outbound calling role. You'll spend much of your day speaking with customers, building relationships, and creating opportunities for the business to reconnect with customers who haven't engaged recently.
This role would suit someone with previous contact centre, outbound calling, telesales or customer engagement experience who enjoys speaking to people and thrives in a fast-paced environment.
The Role
As a Customer Service Advisor, you'll be responsible for making a high volume of outbound calls to customers, maintaining accurate records and delivering a positive and professional customer experience. Building rapport and creating genuine connections will be key to your success, helping customers feel valued while identifying opportunities to support their future needs.
Key Responsibilities
- Make a high volume of outbound calls to existing customers.
- Reconnect and engage with customers who have not interacted with the business for some time.
- Build positive relationships through friendly and professional conversations.
- Understand customer needs, preferences and future requirements.
- Gather customer feedback and market insight.
- Maintain accurate records using internal CRM systems.
- Manage customer follow-ups and ongoing communication.
- Achieve agreed activity and performance targets.
- Deliver excellent customer service on every interaction.
- Support colleagues and contribute to a positive team environment.
About You
Essential Skills & Experience
- Previous experience in customer service, call centre, contact centre, telesales or outbound calling roles.
- Excellent communication and interpersonal skills.
- Confident telephone manner.
- Strong listening and questioning skills.
- Comfortable making a high volume of outbound calls.
- Resilient and positive when handling objections or rejection.
- Good attention to detail and administration skills.
- IT literate and confident using CRM systems.
- Self-motivated and target-driven.
Personal Attributes
- Friendly and engaging.
- Confident starting conversations.
- Resilient and persistent.
- Positive and enthusiastic attitude.
- Strong relationship-building skills.
- Team player with a flexible approach.
- Driven to achieve results.
What's On Offer?
- Annual salary up to £26,000
- Discretionary bonus scheme
- Retail discounts platform
- Car leasing scheme
- Employee Assistance Programme and wellbeing support
- Industry events and experiences
- Ongoing training and development opportunities
Location: Redditch (Office Based)
If you're a confident communicator who enjoys connecting with people, building relationships and thrives in an outbound calling environment, we'd love to hear from you. This is a fantastic opportunity to join a growing business where personality, resilience and customer focus are valued just as much as experience.
Application Disclaimer: Due to the high volume of applications we receive, we are unfortunately unable to provide individual feedback to all applicants. If you have not heard from us within three weeks of submitting your application, please assume that your application has not been successful on this occasion. Thank you for taking the time to apply.
Customer Service Advisor - Outbound Calling employer: Four Squared Recruitment Ltd
Four Squared is an excellent employer that fosters a supportive and collaborative work environment, perfect for those looking to grow their careers in finance. With a focus on employee development, we offer opportunities for skill enhancement and professional growth while being part of a friendly team dedicated to accuracy and detail in financial administration. Located in a vibrant area, our office provides a dynamic atmosphere where employees can thrive and contribute meaningfully to our clients' success.
Contact Details:
Four Squared Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Outbound Calling
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Four Squared Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Four Squared Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Outbound Calling
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Four Squared Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Four Squared Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Four Squared Recruitment Ltd!
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
