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- Tasks: Manage accommodation claims and provide exceptional customer service.
- Company: Join a fast-paced business focused on emergency accommodation services.
- Benefits: Enjoy a competitive salary, on-site parking, and full training support.
- Why this job: Be part of a close-knit team making a real difference for customers in need.
- Qualifications: 1 year of customer service experience and strong communication skills required.
- Other info: Office-based role with some evening and weekend hours.
The predicted salary is between 22728 - 33500 £ per year.
Location: Droitwich
Job Type: Full-time, Office-based
Salary: £26,728
Hours: 40 hours per week (including some evenings and weekends)
We are recruiting on behalf of our client for a Claims Handler to join a fast-paced and customer-focused business providing emergency and alternative accommodation services. This role is perfect for someone with excellent communication skills and a calm, empathetic approach who enjoys helping others and working as part of a close-knit team. You will manage accommodation claims efficiently, ensuring customers receive the support they need when they need it most.
Key Responsibilities:
- Handle claims from initial instruction through to resolution, providing exceptional service throughout.
- Liaise with customers, suppliers, and clients to coordinate suitable accommodation quickly and effectively.
- Ensure service level agreements are consistently met and daily claim boards are accurately updated.
- Contribute to the Out of Hours service on a shared rota.
- Take part in training and regular performance reviews to continuously improve service delivery.
Requirements:
- Minimum 1 year of experience in a customer service role.
- Strong communication skills, both written and verbal.
- Ability to manage time effectively, prioritise tasks, and remain calm under pressure.
- IT literate and confident using systems and email.
What’s on Offer:
- Competitive salary based on experience
- Collaborative, values-driven team environment
- On-site parking and a well-equipped office
- Full training and development support
If interested, contact Jack at Four Squared Recruitment.
Claims Handler employer: Four Squared Recruitment Ltd
Contact Detail:
Four Squared Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Familiarise yourself with the claims process and the types of accommodation services offered. Understanding the specifics of how claims are handled will give you an edge during interviews, showing your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully managed customer interactions in the past. Be ready to discuss situations where you demonstrated empathy and effective communication.
✨Tip Number 3
Research the company culture and values of the business you're applying to. Tailoring your conversation to reflect their values during interviews can help you stand out as a candidate who fits well within their team.
✨Tip Number 4
Practice common interview questions related to claims handling and customer service. Being prepared with thoughtful responses will help you convey your calmness and ability to handle pressure effectively.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. Use specific examples that demonstrate your ability to handle claims and support customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy and calmness under pressure. Mention why you are passionate about helping others and how you can contribute to the team environment.
Highlight Relevant Experience: In your application, emphasise any previous roles where you managed claims or provided customer support. Detail how you met service level agreements and handled challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Showcase Your Communication Skills
As a Claims Handler, excellent communication is key. Prepare to demonstrate your verbal and written skills during the interview by providing clear and concise answers. Consider sharing examples of how you've effectively communicated with customers in previous roles.
✨Demonstrate Empathy and Calmness
This role requires a calm and empathetic approach. Be ready to discuss situations where you've had to handle difficult customer interactions. Highlight how you managed to stay composed and provided support, as this will resonate well with the interviewers.
✨Familiarise Yourself with the Company
Research the company and its services before the interview. Understanding their mission and values will help you align your answers with what they are looking for. It also shows your genuine interest in the role and the organisation.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle claims. Practice answering these types of questions by thinking through past experiences where you successfully resolved issues or met tight deadlines.
