Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer relationships and ensure smooth service delivery for a portfolio of clients.
- Company: Join a specialist IT service provider with strong social and environmental values.
- Benefits: Enjoy hybrid working, 25 days holiday, healthcare benefits, and a casual dress code.
- Why this job: Be part of a dynamic team, work on exciting projects, and drive continuous improvement.
- Qualifications: Experience managing 30+ customers, strong communication skills, and a solutions-oriented mindset required.
- Other info: Opportunities for professional development and a discretionary annual bonus based on performance.
The predicted salary is between 30000 - 35000 £ per year.
Account Manager £30,000 – £35,000 Malvern Role Overview You will be working for a specialist IT service provider, with strong social and environmental values. Helping large businesses to manage mobile devices, mobile connectivity and support for their end-users. You will be reporting to the Account Team Manager, managing a portfolio of customers and ensuring smooth and efficient delivery of services to support the business. You will play a vital role in expanding the Service Delivery Team. Key Responsibilities Operate as the first point of contact for a portfolio of customers, building and nurturing strong, long-term relationships through regular meetings and consistent engagement. Implement and maintain customer engagement plans, including periodic virtual (Teams) reviews and mobile health checks. Monitor, action and follow through to resolution, actions deriving from customer engagement. Act as the escalation point for customer issues raised by the first line customer support team, ensuring prompt and effective resolution. Drive continuous service improvement initiatives by leveraging data and customer feedback. Support the seamless onboarding of new customers and the introduction of new services for existing clients. Work with the Account Team Manager to manage the full customer lifecycle, including renewals, to ensure sustained satisfaction and industry leading retention levels. Foster a culture of collaboration, continuous improvement, and customer-centric service delivery. What You’ll Need Experience of managing a portfolio of 30+ customers. Experience of working for a fast growth telecoms or IT services company. Demonstratable evidence of retaining existing business and delivering new opportunities. A solutions-oriented, \”can-do\” mindset. Self-motivated and capable of working independently or as part of a team. Effective interpersonal skills to build rapport with cross-functional teams. Excellent Excel skills and ability to present data effectively Excellent organisational and communication skills Mobile network and telecoms knowledge (preferred) 5 years customer service Driving Licence (preferred) What We Offer 25 Days Paid Holiday per Annum (plus Bank Holidays) Comprehensive Healthcare and Medical Benefits Plan (after 1 year employment) Hybrid working Casual dress Company events Flexitime Free parking Discretionary Annual Bonus linked to key performance metrics for team Continuous learning and professional development opportunities Exciting and challenging projects with industry-leading clients On-site parking
Account Manager employer: Four Squared Recruitment Ltd
Contact Detail:
Four Squared Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company’s social and environmental values. During your interactions, whether in interviews or networking, highlight how your personal values align with theirs. This will show that you’re not just a fit for the role, but also for their culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed a portfolio of customers in the past. Be ready to share metrics or outcomes that demonstrate your ability to retain clients and drive new opportunities, as this is crucial for the Account Manager role.
✨Tip Number 3
Brush up on your knowledge of mobile networks and telecoms. Being able to speak confidently about industry trends and challenges will set you apart from other candidates and show your commitment to the field.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide you with insider insights about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing customer portfolios, particularly in IT services or telecoms. Use specific examples to demonstrate your ability to build strong relationships and drive service improvements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company's values. Mention your solutions-oriented mindset and provide examples of how you've successfully managed customer relationships in the past.
Highlight Relevant Skills: Emphasise your organisational and communication skills, as well as your proficiency in Excel. Mention any experience you have with mobile networks and telecoms, as this is preferred for the role.
Showcase Continuous Improvement: Discuss any initiatives you've led or contributed to that resulted in improved customer satisfaction or service delivery. This will demonstrate your commitment to fostering a culture of continuous improvement.
How to prepare for a job interview at Four Squared Recruitment Ltd
✨Know Your Customers
Familiarise yourself with the company's customer portfolio. Understand their needs and challenges, as well as how the company supports them. This will help you demonstrate your ability to build strong relationships during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved customer issues in the past. Highlight your solutions-oriented mindset and how you've driven continuous service improvements. This will show that you're ready to tackle challenges head-on.
✨Demonstrate Data Proficiency
Brush up on your Excel skills and be ready to discuss how you've used data to inform decisions or improve customer engagement. Being able to present data effectively is crucial for this role, so make sure you can showcase your expertise.
✨Emphasise Team Collaboration
Be prepared to talk about your experience working with cross-functional teams. Highlight instances where you've fostered collaboration and improved service delivery, as this aligns with the company's values and culture.
