About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture.
At Four Seasons, we believe in recognizing familiar faces, welcoming new ones and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Location: We are a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries worldwide. Central to our employee experience and social impact programming is our commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at our corporate offices and properties worldwide.
Senior Analyst, Operations Finance
The Senior Analyst, Operations Finance will collaborate with the Director, Operations Finance on Property Finance Business Process Management (BPM) and outsourcing. BPM includes standardizing and automating tasks, developing best‑practice processes, tools, and templates, and facilitating their deployment across the global portfolio alongside property teams and the business process outsourcing (BPO) partner, with the aim to drive efficiency of accounting processes globally. The role will also support compliance of the core accounting functions, both transactional actuals and planning (budgeting and forecasting), and implement systems, policy and process to ensure property teams use established Standard Operating Procedures. The Senior Analyst will assist with ad hoc requests from Senior Management and other stakeholders.
What You’ll Be Doing
Process Efficiency & Governance
- Drive adoption of best practices and standards.
- Maximize the use of standardized tools and templates by the properties.
- Monitor and improve KPIs within the Service Level Agreements.
- Minimize Capgemini errors reported by the properties.
- Maximize efficiency of onsite processes.
- Assist in establishing and enforcing policies, rules, internal controls and safeguards.
- Continuously deliver high level of service with respect to property support and maximize property satisfaction of outsourced services.
- Provide hotel users with support for standard tools, templates and processes.
Regional Oversight
- Support leadership decisions through reporting and data‑driven insights.
- Demonstrate proficiency as a lead/power‑user of company financial systems and regional practices.
- Provide regular status reporting as required.
Insights and Innovation
- Transform complex data into summarized, meaningful and actionable insights.
- Present and provide meaningful commentary to stakeholders on past, current and future state across all areas of responsibility.
Collaboration and Communication
- Collaborate with Operations Finance, property teams and business process outsourcing partner to ensure timeliness and integrity of financial processes.
- Represent both Operations Finance and the properties on cross‑functional projects and requests.
- Leverage Microsoft 365 suite of software including Excel, Word, PowerPoint, Outlook, SharePoint, and Teams to enhance communication, reporting, organization and collaboration within the team and other groups.
What You Bring
- 3–5 years of experience in a related hospitality accounting or shared services role.
- Field experience with hands‑on knowledge of PMS/POS environments, income audit, and GL processes.
- Familiar with detailed workflows and system navigation, the clicks, the sequences, and the practical application.
- CPA or university degree in hospitality, accounting or finance preferred.
- Multilingual is an asset.
Key Skills / Who You Are
Behavioral
- Proven leadership skills in a property and/or corporate office environment.
- Highest level of integrity, transparency, and ethical approach to influence outcomes.
- Strong interpersonal and relationship‑building skills to work with cross‑functional teams, negotiate for resources, influence stakeholders, and gain acceptance of plans, ideas and initiatives.
- Ability to work independently, take initiative and use sound judgement.
- Promotes a continuous learning environment that creates an atmosphere for professional development opportunities.
- Ability to meet various deadlines in a fast‑paced environment.
- Work in a safe, prudent and organized manner.
Functional
- Strong oral and written communication skills to prepare and deliver reports, effective presentations and to facilitate meetings with colleagues at all levels.
- Strategic and analytical, with solid business acumen and problem‑solving skills.
- Strong multi‑tasking and project management skills.
- Attention to detail with a focus on solutions, results and continuous improvement.
- Ability to deal with confidential information in a professional manner.
- Demonstrates excellence in conflict resolution.
Technical Skills & Knowledge
- Working technical knowledge of generally accepted accounting principles.
- Ability to read, write and speak English fluently; additional languages an asset.
Travel
- Occasional travel as needed.
Hybrid working model: 3 days per week in the Four Seasons Corporate Office, London located at Eagle House, 108-110 Jermyn Street, SW1Y 6EE, London, United Kingdom.
