At a Glance
- Tasks: Oversee daily reservations operations and manage room inventory with precision.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane, known for its award-winning design.
- Benefits: Enjoy a £41,000 package, up to 20 complimentary nights at Four Seasons hotels, and excellent training.
- Other info: Applicants must hold the Right to Work in the UK; sponsorship is not available.
- Why this job: Be part of a supportive team that celebrates excellence and offers genuine growth opportunities.
- Qualifications: Previous luxury hotel reservations experience and strong leadership skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
About The Role
As a Reservations Supervisor, you will play a key role in overseeing the daily operation of the reservations department. You will ensure accuracy, consistency, and warmth in every guest interaction, supporting the team in delivering the thoughtful and personalised service that Four Seasons is known for.
What You Will Do
- Assist with managing room inventory and ensuring availability is accurately maintained
- Maintain close communication with operational departments to support a seamless guest journey
- Handle all reservations with precision and attention to detail
- Support the Reservations Manager with coaching, guiding, and developing the team
- Confidently manage guest enquiries, VIP requests, and complex bookings
What We Are Looking For
- Previous experience in a luxury hotel reservations environment
- Strong leadership skills and a genuine passion for supporting and developing others
- A natural ability to build thoughtful guest relationships
- Excellent communication skills and a confident telephone manner
- A keen eye for detail and a proactive approach to problem solving
- Strong systems knowledge and experience with hotel property management systems
What You Can Expect From Us
At Four Seasons, our greatest asset is our people. You will be part of a warm, collaborative, and supportive team that celebrates excellence and offers genuine opportunities for growth. You will also enjoy a range of benefits designed to support your wellbeing, development, and work life balance.
Eligibility
All applicants must hold the Right to Work in the United Kingdom. We are unable to offer sponsorship for this position.
Benefits
- £41,000 package made of salary and hotel service charge
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes many, many more surprises to discover!
Reservations Supervisor employer: Four Seasons
Four Seasons Hotel London at Park Lane offers a collaborative team environment and excellent benefits like free meals and life insurance. Located near Hyde Park, it provides a unique opportunity to work in a luxury setting with global career potential.
