At a Glance
- Tasks: Welcome guests and maintain the lobby's cleanliness and atmosphere.
- Company: Join the luxurious Four Seasons team in a stunning countryside setting.
- Benefits: Enjoy excellent training, free meals, and travel perks.
- Other info: Flexible hours with opportunities for career growth and fun events.
- Why this job: Be part of creating unforgettable experiences in a world-renowned hotel.
- Qualifications: Previous hospitality experience and strong communication skills preferred.
The predicted salary is between 30000 - 32450 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences.
About the role: Nestled in the beautiful Hampshire countryside, Four Seasons Hotel Hampshire offers world-class hospitality in a stunning setting. Our Front Office team creates exceptional first impressions and memorable guest experiences from the moment our guests arrive. We are now looking for a welcoming, professional, and service-driven Lobby Attendant to join our team.
As a Lobby Attendant, you will play an important role in maintaining the appearance, atmosphere, and smooth operation of the hotel's lobby and public areas. You will be a visible presence for our guests, providing assistance, anticipating needs, and ensuring every arrival and departure reflects the renowned Four Seasons standard of luxury hospitality.
What you will do:
- Welcome guests warmly and provide directional assistance throughout the hotel
- Maintain the cleanliness, presentation, and organisation of the lobby and public spaces
- Support the Front Office and Concierge teams with guest requests and enquiries
- Assist with luggage handling and guest arrivals when required
- Monitor lobby activity and proactively identify opportunities to enhance the guest experience
- Ensure public areas are stocked with appropriate guest amenities and collateral
- Report maintenance issues and coordinate with relevant departments to ensure prompt resolution
- Engage with guests professionally and courteously, creating memorable interactions
- Uphold Four Seasons standards of luxury, professionalism, and service excellence
What you bring:
- Previous experience in hospitality, guest services, or a customer-facing role preferred
- Exceptional interpersonal and communication skills
- A friendly, approachable, and professional manner
- Strong attention to detail and a passion for delivering outstanding service
- Ability to work independently and as part of a team
- Confidence interacting with guests from diverse backgrounds
- A proactive attitude and willingness to assist wherever needed
- Flexible availability, including weekends and holidays
What we offer:
- Excellent Training & Career Development opportunities
- Four Seasons employee travel programme
- Be part of creating exceptional guest experiences at a world-renowned luxury hotel
- BUPA Dental Health Care
- Free meals in our staff restaurant while on duty, including fruits, coffee/tea throughout the day
- Shuttle bus service from the hotel between Fleet & Church Crookham
- Opportunities to build a successful career with global potential
- Free uniform dry cleaning
- Annual themed employee party and many social, charitable & sporting events throughout the year
- Access to Wagestream – salary advance benefit
StudySmarter Expert Advice🤫
We think this is how you could land Public Area Attendant - Part Time
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Four Seasons and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Public Area Attendant - Part Time
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Four Seasons that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Four Seasons.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Four Seasons get a sense of who you are beyond your experience!
How to prepare for a job interview at Four Seasons
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Four Seasons and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
