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- Tasks: Provide exceptional client support and manage e-commerce operations for luxury watches.
- Company: Join a leading name in the luxury watch industry with a vibrant team.
- Benefits: Competitive salary, bonus opportunities, and comprehensive training across various departments.
- Why this job: Gain unique experience in luxury retail and e-commerce while working with high-end timepieces.
- Qualifications: Experience in watch sales or luxury retail and strong communication skills.
- Other info: Opportunity for optional training in watch polishing and re-finishing.
The predicted salary is between 30000 - 35000 £ per year.
Luxury Watch Sales & E-Commerce Support
Location: Chiswick, London
Salary: £30-35,000 + Commission
Monday- Friday 9am-5pm
Our client, a leading name in the luxury watch industry, is seeking an E-commerce administrator/Sales Consultant to join their growing team. This is an exciting opportunity for someone with retail or watch sales experience who is looking to expand their skillset across both client-facing and digital channels.
The role offers structured training across multiple departments, making it ideal for someone looking to build a well-rounded career in luxury retail, e-commerce, and watch expertise.
Key Responsibilities:
Sales & Client Support:
- Provide exceptional service to clients both in-person and over the phone
- Manage and assist with in-store client appointments
- Respond to daily customer enquiries via email and telephone
- Support the full online sales journey—from enquiry to delivery
- Develop product knowledge to confidently assist clients in buying and selling watches
- Assist with aftercare services and client follow-up
E-Commerce & Digital:
- Learn and manage the in-house system for uploading stock to the website
- Oversee the company website, including uploading and maintaining the product catalogue
- Ensure all product images are edited to a high standard and consistent with brand guidelines
- Monitor online listings for accuracy and freshness
- Handle e-commerce fulfilment, including packaging and shipping processes
- Create daily content for social media platforms to support product promotion and brand engagement
Operational & Admin Duties:
- Learn and assist with the full shipping process
- Monitor company inboxes and handle communications during management absence
- Gain familiarity with internal administrative systems and procedures
- Support the wider team with various operational tasks as required
- Optional training in watch polishing and re-finishing may be provided
The Ideal Candidate Will Have:
- At least 1 year of experience in watch sales or luxury retail
- A strong interest in horology and high-end timepieces
- Excellent communication skills in English, both verbal and written
- Confidence using digital tools and platforms, including e-commerce systems
- A proactive, can-do attitude with a willingness to learn across departments
- Strong attention to detail, especially with product presentation and customer service
- The ability to take initiative and handle responsibilities independently when required
The Package:
- Salary: Up to £35,000 per annum experience depending
- Bonus
- Full training across sales, e-commerce, photography, administration, and client handling
This role offers a unique blend of retail, digital, and operational experience, making it an ideal opportunity for someone looking to become a key part of a successful luxury watch business.
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Luxury Watch Sales & E-Commerce Support employer: Four Seasons
Contact Detail:
Four Seasons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Watch Sales & E-Commerce Support
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and passion for luxury watches.
✨Tip Number 2
Practice your pitch! Think about how you’d sell a watch to a customer. Role-play with a friend or in front of the mirror. The more confident you are, the better you'll connect with potential employers.
✨Tip Number 3
Network like a pro! Attend industry events or join online forums related to luxury watches. You never know who might have a lead on a job or offer some insider tips.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Luxury Watch Sales & E-Commerce Support
Some tips for your application 🫡
Show Your Passion for Watches: When writing your application, let your love for luxury watches shine through! Share any relevant experiences or knowledge you have about horology to show us you're genuinely interested in the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your retail or watch sales experience and how it aligns with the responsibilities mentioned in the job description. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Four Seasons
✨Know Your Watches
Brush up on your knowledge of luxury watches before the interview. Familiarise yourself with different brands, models, and their unique features. This will not only impress your interviewers but also show your genuine interest in horology.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Whether it was in retail or another setting, be ready to discuss how you handled client inquiries and ensured satisfaction, as this role heavily relies on client support.
✨Get Comfortable with E-Commerce Tools
Since the role involves managing e-commerce systems, make sure you’re familiar with common digital tools and platforms. If you have experience with any specific e-commerce software, mention it during the interview to highlight your tech-savviness.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to e-commerce and client engagement. This shows that you’re not just interested in the job, but also in how you can contribute to their success and grow within the team.