At a Glance
- Tasks: Lead and innovate luxury wellness across 135+ global properties.
- Company: Join Four Seasons, a world-renowned luxury hotel brand.
- Benefits: Competitive salary, global travel opportunities, and a supportive culture.
- Other info: Collaborative environment focused on employee engagement and career development.
- Why this job: Shape the future of wellness and elevate guest experiences worldwide.
- Qualifications: 10+ years in luxury spa or wellness leadership with strong operational skills.
The predicted salary is between 85500 - 104500 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 130 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.
About the Role: Four Seasons is seeking a dynamic and experienced Corporate Director, Spa and Wellness to help shape the future of luxury wellness across our global portfolio of 135+ properties. Based in London with a global remit, this high-impact leadership role partners closely with the Vice President, Wellness to support and develop Spa Directors worldwide, driving operational excellence, commercial performance, guest satisfaction, and employee engagement. This is a hands-on operational leadership position for a passionate wellness professional who thrives on coaching teams, elevating performance, and translating global strategy into exceptional guest and employee experiences.
What You Will Do:
- Support Senior Spa Directors and Spa Directors across the global portfolio through regular property visits, operational guidance, and leadership development.
- Drive operational excellence by implementing best practices, service standards, toolkits, and performance improvement initiatives.
- Lead the rollout of dynamic pricing and revenue optimisation strategies to maximise spa profitability and commercial results.
- Partner with Digital, Revenue Management, and Technology teams to increase online booking adoption and enhance the guest booking journey.
- Analyse guest satisfaction data and lead initiatives to improve Qualtrics scores, service delivery, and overall wellness experiences.
- Champion employee engagement, leadership trust, career development, and talent retention across the global spa division.
- Ensure consistent execution of the Four Seasons wellness brand and standards aligned with the pillars of Mind, Body, Nutrition, and Sleep.
- Support new spa and wellness developments, pre-openings, owner engagement, and the continued evolution of innovative wellness concepts.
- Collaborate with global stakeholders to identify trends, share best practices, and drive sustained operational and financial performance.
What You Bring:
- A minimum of 10 years' experience leading luxury spa, wellness, or lifestyle operations in a global or multi-property environment.
- Proven success as a Senior Spa Director, Wellness Director, or equivalent leadership role within a world-class hospitality brand.
- Strong operational expertise with a passion for coaching, mentoring, and developing high-performing teams.
- Demonstrated experience improving guest satisfaction, employee engagement, and commercial performance across multiple locations.
- Deep understanding of revenue management, dynamic pricing, yield optimisation, and wellness business models.
- Experience driving digital transformation, online booking growth, and adoption of technology-enabled guest experiences.
- Strong analytical skills with the ability to interpret performance data, identify opportunities, and implement practical solutions.
- Excellent communication, presentation, and stakeholder management skills, with the ability to influence across cultures and functions.
- A collaborative, people-first leadership style combined with commercial acumen and strategic thinking.
- International experience, cultural agility, and willingness to travel globally to support a diverse portfolio.
Join Four Seasons and play a pivotal role in shaping the future of luxury wellness, empowering teams, elevating guest experiences, and driving innovation across one of the world's most respected hospitality brands.
Director, Spa & Wellness in London employer: Four Seasons
At Four Seasons, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values excellence and teamwork. Located in the heart of London, our Bar Antoine provides not only a competitive salary of £42,000 but also abundant opportunities for career advancement in the luxury hospitality sector. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can grow your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Director, Spa & Wellness in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Four Seasons. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Four Seasons
Don't be shy about reaching out to Four Seasons directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Director, Spa & Wellness in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Four Seasons and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Four Seasons
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
