At a Glance
- Tasks: Coordinate in-room dining orders and ensure exceptional guest experiences.
- Company: Join the luxurious Four Seasons team dedicated to creating unforgettable moments.
- Benefits: Enjoy free shuttle transport, excellent training, and a supportive work environment.
- Other info: Flexible hours with opportunities for career growth and development.
- Why this job: Be part of a passionate team that values connection and guest satisfaction.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 22000 - 26000 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the role: We’re seeking an organised and detail-oriented In Room Dining Coordinator to support the smooth operation of our in-room dining services. You will act as the central point of coordination between guests, the kitchen, and service teams, ensuring all orders are handled efficiently and delivered to the highest standard. This role also supports a wider range of guest dining experiences, including Café Santé, canal barge offerings, and bespoke picnic services across the hotel grounds, ensuring a seamless and memorable experience for all guests.
What you will do:
- Coordinate all in-room dining orders, ensuring accuracy and timely delivery
- Communicate effectively with guests, taking orders and managing special requests
- Liaise closely with the kitchen and service teams to ensure smooth service execution
- Support daily operations across in-room dining, Café Santé, canal barge experiences, and picnic services
- Monitor order flow and maintain high service standards at all times
- Handle guest queries, requests, and feedback in a professional and friendly manner
- Maintain up-to-date menu knowledge to confidently upsell and recommend offerings
- Assist with administrative duties, including order tracking and reporting
- Ensure compliance with all health, safety, and hygiene regulations
What You’ll Bring:
- Previous experience in hospitality, food & beverage, or a similar role is preferred
- Excellent communication and customer service skills
- Strong organisational skills with great attention to detail
- Ability to multitask and work effectively in a fast-paced environment
- A proactive and positive attitude with a passion for guest service
- Confident using systems for order taking and coordination
- Strong teamwork skills and ability to collaborate across departments
- Flexibility to work evenings, weekends, and holidays as required
Benefits:
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- Employee travel programme
- BUPA dental health care
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
In Room Dining Coordinator employer: Four Seasons
Four Seasons Hotel Hampshire is an exceptional employer that prioritises the well-being and growth of its team members. Nestled in the serene English countryside, our hotel offers a supportive work culture where employees are encouraged to connect, learn, and thrive in their roles. With comprehensive benefits, including a robust employee travel programme, excellent training opportunities, and a commitment to work-life balance, we ensure that every team member feels valued and empowered to create unforgettable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land In Room Dining Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Four Seasons' values and mission. Show us that you understand what it means to create memorable experiences for guests and how you can contribute to that.
✨Tip Number 2
Practice your communication skills! As an In Room Dining Coordinator, you'll need to interact with guests and team members regularly. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to handle any situation.
✨Tip Number 3
Be prepared to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks at once. We want to see how you can keep everything running smoothly in a fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you're genuinely interested in joining the Four Seasons family. Don’t miss out on this opportunity!
We think you need these skills to ace In Room Dining Coordinator
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional guest service, as this aligns perfectly with our values at Four Seasons.
Be Detail-Oriented:As an In Room Dining Coordinator, attention to detail is key. Make sure your application is free from typos and clearly structured. This not only reflects your organisational skills but also shows us you care about the little things.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to highlight relevant experience in food and beverage or hospitality. We want to see how your background fits with the role and our team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our amazing company culture!
How to prepare for a job interview at Four Seasons
✨Know the Company Culture
Before your interview, take some time to understand Four Seasons' commitment to luxury and genuine heart. Familiarise yourself with their values around treating everyone with respect and creating memorable experiences. This will help you align your answers with what they truly value.
✨Showcase Your Organisational Skills
As an In Room Dining Coordinator, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated between different teams. Highlight how your attention to detail has led to positive outcomes in guest service.
✨Practice Effective Communication
Since you'll be the central point of coordination, practice clear and friendly communication. Think about how you would handle guest queries or special requests. Role-play with a friend to ensure you can convey information confidently and professionally.
✨Demonstrate Your Passion for Guest Service
Four Seasons values a proactive attitude towards guest service. Be ready to share stories that illustrate your passion for making guests feel welcome and valued. Discuss any specific instances where you went above and beyond to enhance a guest's experience.
