At a Glance
- Tasks: Welcome guests and create exceptional experiences in a fast-paced hospitality environment.
- Company: Join the Four Seasons team, known for luxury and genuine heart.
- Benefits: Free shuttle, excellent training, 28 days holiday, and career development opportunities.
- Other info: Flexible shifts with a supportive team and a beautiful countryside location.
- Why this job: Be the first point of contact and make lasting impressions on guests.
- Qualifications: Previous hospitality experience preferred but not essential; strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location: Set in a restored 18th-century manor in the English countryside, just 40 minutes away from London, Four Seasons Hotel Hampshire offers a humble, comfortable and welcoming home away from home. With 500 acres of bucolic landscape, our hotel grounds allow you to enjoy an unrivalled sense of escape with unlimited access to nature, wildlife and unique outdoor experiences. Whether you're visiting with your loved one, family or pets, our facilities welcome you with seasonal food and drink options, spa treatments, pop-ups and event spaces with sustainable innovations throughout.
About the role: We’re seeking a friendly, confident, and professional Casual Host/Hostess to join our team. As the first point of contact for our guests, you will play a vital role in creating a warm welcome and delivering exceptional customer experiences. You will help manage guest arrivals, seating arrangements, and reservations while ensuring every visitor receives attentive and personalised service. This role is ideal for someone who enjoys working with people and thrives in a fast-paced hospitality environment.
What you will do:
- Welcome guests with a warm, professional, and friendly approach upon arrival
- Manage restaurant reservations and maintain accurate booking records
- Escort guests to their tables and provide information about the venue and facilities
- Coordinate seating plans to maximise guest satisfaction and operational efficiency
- Communicate effectively with restaurant, bar, and kitchen teams to ensure a seamless guest experience
- Handle guest enquiries, requests, and concerns promptly and professionally
- Maintain a clean and organised reception and waiting area
- Support the wider Food & Beverage team during busy periods as required
- Follow all company policies and health & safety procedures
What You’ll Bring:
- Previous hospitality, customer service, or host/hostess experience is preferred but not essential
- Outstanding interpersonal and communication skills
- A positive, welcoming, and professional attitude
- Excellent organisational skills with strong attention to detail
- Ability to remain calm and professional in a busy environment
- Strong teamwork skills and willingness to support colleagues
- Flexibility to work casual shifts including evenings, weekends, and bank holidays
Benefits:
- Free Shuttle Bus transport from local towns/stations to the hotel (Fleet, Church Crookham and Elvetham Heath)
- Excellent Training and Career Development opportunities
- 28 days holiday per annum including bank holidays (increasing based on length of service)
- Group Personal Pension Plan upon completion of three months’ service
- Opportunities to build a successful career with global potential
- Access to Wagestream – a salary advance benefit
- WeCare Employee Well Being Platform
- Uniform and free meals on duty
Host/ess - Casual employer: Four Seasons
At Four Seasons, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values excellence and teamwork. Located in the heart of London, our Bar Antoine provides not only a competitive salary of £42,000 but also abundant opportunities for career advancement in the luxury hospitality sector. Join us to be part of a dynamic team where your contributions are recognised and rewarded, and where you can grow your skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Host/ess - Casual
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Four Seasons and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Host/ess - Casual
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Four Seasons that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Four Seasons.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Four Seasons get a sense of who you are beyond your experience!
How to prepare for a job interview at Four Seasons
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Four Seasons and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
