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For Companies At a Glance
- Tasks: Welcome guests and provide seamless service from check-in to check-out.
- Company: Join the prestigious Four Seasons Hotel, known for luxury and exceptional experiences.
- Benefits: Competitive salary, free meals, career development, and up to 20 complimentary hotel nights.
- Why this job: Be at the heart of guest experiences and create lasting impressions every day.
- Qualifications: Experience in luxury hospitality and excellent communication skills required.
- Other info: Enjoy a vibrant work culture with social events and recognition programmes.
The predicted salary is between 28800 - 43200 ÂŁ per year.
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world‑class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award‑winning design with the city’s high notes. Take in views of Hyde Park from sun‑drenched rooms and our rooftop spa, enjoy a leisurely meal on our one‑of‑a‑kind al fresco terrace, then stroll to explore London’s famous sights.
About the role
As a Front Desk Receptionist at Four Seasons Park Lane, you’ll be at the heart of the guest experience, offering a warm welcome and seamless service from arrival to departure. This role is key to creating lasting impressions, ensuring every guest feels genuinely cared for and supported throughout their stay.
What you will do:
- Deliver a personalised check‑in and check‑out experience with warmth, efficiency and professionalism.
- Respond to guest enquiries, both in person and by phone, regarding hotel services, amenities, directions and local recommendations.
- Handle special requests with creativity and care, always aiming to exceed expectations.
- Resolve any concerns with empathy and discretion, turning challenges into opportunities to enhance the guest experience.
- Stay informed about in‑house events, key personnel and hotel operations to provide accurate and helpful information.
- Look for thoughtful moments to personalise service and create memorable experiences for every guest.
What you bring:
- One+ years of experience working within a luxury hotel or similar environment.
- Excellent interpersonal and communication skills.
- Cross‑cultural sensitivity and customer service orientation.
- Guest‑centricity and understanding the importance of guests' preferences.
- The Right to Work in the UK.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- ÂŁ36,000 package made of salary and F&B service charge.
- Excellent Training and Career Development opportunities.
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service.
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day.
- Holiday entitlement increases with years of service up to 33 days off.
- Free Life Insurance while on duty.
- Opportunities to build a successful career with global potential.
- Season Ticket Loan & cycle to work scheme.
- Free Uniform dry cleaning available.
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year.
- Access to Wagestream – a salary advance benefit.
- Employee Recognition Programmes & many, many more surprises to discover!
We look forward to receiving your application!
Front Desk Receptionist employer: Four Seasons
Contact Detail:
Four Seasons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Desk Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Four Seasons' values and mission. This way, you can show how your personal style aligns with their commitment to genuine guest experiences.
✨Tip Number 2
Practice your people skills! As a Front Desk Receptionist, you'll be the face of the hotel. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and special requests.
✨Tip Number 3
Dress to impress! First impressions matter, especially in a luxury environment. Choose an outfit that reflects professionalism and fits the Four Seasons vibe, making sure you feel comfortable and confident.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to highlight why you're the perfect fit for the team.
We think you need these skills to ace Front Desk Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight your relevant experience in luxury settings. We love seeing how your past roles have prepared you for creating those unforgettable guest experiences we value at Four Seasons.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our Front Desk Receptionist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this amazing opportunity at Four Seasons.
How to prepare for a job interview at Four Seasons
✨Know the Company Inside Out
Before your interview, take some time to research Four Seasons and its values. Understand their commitment to luxury and genuine service. This will help you align your answers with their ethos and show that you're genuinely interested in being part of their team.
✨Practice Your People Skills
As a Front Desk Receptionist, you'll be the first point of contact for guests. Practise your communication skills by role-playing common scenarios, like handling guest inquiries or resolving complaints. This will help you feel more confident and prepared to create those lasting impressions.
✨Showcase Your Guest-Centric Mindset
During the interview, highlight your experience in providing exceptional customer service. Share specific examples of how you've gone above and beyond for guests in the past. This will demonstrate your understanding of guest preferences and your ability to create memorable experiences.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Make sure to dress professionally and appropriately for the interview. A polished appearance will reflect your understanding of the role and the standards expected at Four Seasons.
