Assistant Manager of Technology, Innovation and Data

Four Seasons Hotel London at Park Lane is seeking an Assistant Manager, Technology, Innovation and Data to support the effective operation, resilience, and development of the hotel’s technology ecosystem. At Four Seasons, technology plays a critical role in enabling exceptional guest experiences, supporting our teams and safeguarding the integrity of our operations.

The role involves working closely with hotel leadership, operational teams, and corporate technology partners to ensure systems are reliable, secure, and aligned with both Four Seasons standards and the needs of the business. The Assistant Manager supports a wide range of technologies across the hotel, including property systems, guest‑facing infrastructure, back‑of‑house platforms, and data tools, while also contributing to digital initiatives that enhance operational efficiency and guest experience. This is a hands‑on role, combining day‑to‑day system support with involvement in projects, innovation, and future‑focused technology initiatives.

What You Will Do

• Support the stability, availability, and performance of all critical hotel systems on a 24‑hour basis, including Property Management, Point of Sale, PABX, HSIA, and call accounting systems.
• Assist with the administration, configuration, and access management of hotel systems and platforms.
• Support server, network, and infrastructure operations, including performance monitoring, updates, and issue resolution.
• Ensure effective backup, recovery, and security processes are in place and adhered to.
• Provide technical support for back‑of‑house systems.
• Support digital innovation initiatives and the effective use of data to improve insight, decision making, and performance.
• Assist in the delivery of corporate and hotel technology projects and system upgrades.
• Provide technology support for function rooms, conferencing, and guest requirements when needed.
• Liaise with and support third‑party technology vendors.
• Participate in an on‑call or rota arrangement for critical system support as required.

What We Are Looking For

• Strong understanding of hotel technology systems and infrastructure.
• Experience supporting data, reporting, or digital improvement initiatives.
• Excellent problem‑solving skills with a calm and methodical approach.
• Ability to communicate effectively with both technical and non‑technical stakeholders.
• Strong organisational skills and attention to detail.
• Comfortable working in a dynamic, operational environment.
• Good written and spoken English.
• Previous experience within hospitality or a service‑led environment is highly advantageous.
• Alignment with Four Seasons values and a genuine interest in supporting people through technology.
• The Right to Work in the UK.

What We Offer

• Competitive remuneration package offered, aligned with London luxury hospitality market and role scope.
• Structured 40 hour working week.
• Excellent training and clearly defined career development pathways.
• Strong internal progression opportunities across London and the global Four Seasons portfolio.
• Holiday entitlement increasing with service up to 33 days.
• Company Sick Pay, increasing with service.
• Life insurance while on duty.
• Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties.
• 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests.
• Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day.
• Access to Wellhub for fitness, mindfulness, therapy, nutrition, and sleep support.
• Bupa Dental Cover or Bupa Cash Plan.
• Enhanced maternity and paternity pay.
• Uniform with complimentary professional dry cleaning from day one.
• Season Ticket Loan and Cycle to Work scheme.
• Access to Stream for greater pay flexibility and discounts.
• Employee recognition programmes including monthly awards and events.
• Annual themed team events plus regular social, charitable, and sporting activities.

We look forward to receiving your application.