At a Glance
- Tasks: Lead a flagship store, ensuring exceptional customer experiences and team performance.
- Company: Pioneering digital-first French fashion label with a people-first approach.
- Benefits: Competitive salary, annual bonus, and a supportive work environment.
- Other info: Opportunity to foster talent and promote diversity in a dynamic setting.
- Why this job: Join a creative team and make a real impact in the fashion industry.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 55000 - 58000 £ per year.
About the Company
Founded as a pioneering digital-first French fashion label, the company has spent over two decades building a reputation rooted in quality, creativity, and thoughtful intention. Its journey has been defined by bold decisions, a people-first approach, and a commitment to doing things differently. More than just a fashion business, the company represents a collective story shaped by its teams, customers, and community. As it continues to evolve, it is seeking talented individuals who are creative, organised, and agile, and who share a passion for continuous improvement and innovation.
The Role
The business is seeking an experienced Store Manager to lead one of its London locations. Reporting directly to the UK General Manager, this role will play a key part in delivering an exceptional in-store experience while driving team performance and commercial success.
Key Responsibilities
- Deliver an Exceptional Customer Experience
- Place the customer at the heart of all in-store activities to ensure outstanding service
- Act as a brand ambassador, leading by example on the shop floor
- Proactively introduce initiatives to enhance and personalise the customer journey
- Build strong, lasting relationships with customers through events and community engagement
- Effectively manage customer feedback and resolve issues to drive loyalty
- Demonstrate a strong understanding of the company's sustainability commitments
- Collaborate with other store leaders to maximise commercial opportunities and service standards
- Lead and Develop Teams
- Identify, recruit, and nurture talent, implementing clear succession planning
- Train and develop management teams to deliver exceptional service standards
- Provide ongoing coaching, feedback, and development opportunities
- Foster a positive, inclusive, and collaborative working environment
- Align teams with head office vision and values
- Promote diversity and inclusion through everyday leadership
