PA / Operations Manager - FSR
Up to £40,000
Full-time
Role Overview
The PA / Operations Manager is responsible for the day-to-day running of the office, overseeing business administration, internal systems, financial processes and company marketing and communications.
The role also provides executive assistant support to Malcolm Costello and Gemma Worrow / Directors, including diary management, travel arrangements and personal administration.
The successful candidate will be organised, confident and proactive, with excellent communication skills, strong attention to detail and a commercial outlook. An understanding of the fashion and retail industry, alongside a desire for continued learning and career development, is desirable.
Key Responsibilities
Business Operations & Administration
- Manage office supplies, equipment, stationery and company assets.
- Act as the internal lead for Mobile Rocket, JobAdder, Aspire, Tempaid, Microsoft 365 and Devyce, ensuring systems are used correctly across the business.
- Act as the main point of contact for the FORA London office and external suppliers.
- Manage employee records, attendance, absence, reviews, recruitment administration and disciplinary documentation.
- Maintain employee documents, including the handbook, and issue employment contracts and offer letters.
- Prepare client presentations, key account reports and management reports.
- Represent FSR in its APSCo and TRN memberships.
- Maintain awareness of relevant employment and recruitment compliance requirements, carry out internal checks and report findings.
Financial Administration
- Code supplier invoices and staff expenses, checking their accuracy.
- Liaise with Accounts regarding Aspire and Tempaid administration and coding.
- Coordinate with accounts, payroll and credit control colleagues.
- Maintain financial deadlines for payroll, invoices and expenses.
- Provide cover for credit control and temporary payroll when required.
Marketing & Business Performance
- Work with the Marketing Executive and provide cover for marketing activities when required.
- Draft communications on behalf of Malcolm Costello and other senior management.
- Monitor competitor marketing activity and analyse marketing performance and return on investment.
- Attend monthly board-level marketing meetings and report on activity, results and new initiatives.
- Monitor business performance and prepare reports for the Managing Director.
- Organise board meetings, prepare agendas, take minutes and distribute them.
Research & Recruitment Support
- Map candidate markets for headhunting assignments and make initial contact with potential candidates.
- Arrange candidate calls for Malcolm Costello and Gemma Worrow.
- Liaise with clients and candidates throughout interview processes.
- Identify potential clients and new markets, and manage FSR introductions.
Executive Assistant Support
- Provide executive assistant support to Malcolm Costello and Gemma Worrow.
- Manage diaries, appointments and travel arrangements.
- Assist with business and personal administration as required.
Experience & Skills Required
- Excellent communication, organisational and time-management skills.
- Strong attention to detail and good numerical ability.
- Proficiency in Microsoft Word, Outlook, Excel and PowerPoint.
- Previous experience in an office-based support or administrative role is desirab
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PA / Operations Manager in City of London employer: Four Seasons Recruitment
At Sandbanks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the picturesque Poole, our team enjoys not only competitive benefits but also ample opportunities for professional growth within the luxury fashion industry. Join us to be part of a dynamic environment where your skills in videography will shine and contribute to captivating brand narratives.
