Luxury Host - Temporary - London
£14.25 per hour (excluding holiday pay)
London
Temporary, ASAP Start
The Role
As a Luxury Host, you will be responsible for creating a warm, welcoming and seamless experience for every customer entering a prestigious retail environment. You will act as the first point of contact, ensuring visitors receive attentive, professional service that reflects the brand's values.
- Welcome customers warmly and professionally, creating an exceptional first impression.
- Act as the first point of contact for customers, offering assistance and directing them to the appropriate departments or team members.
- Manage customer flow across the store, ensuring visitors receive timely and attentive service.
- Support queue management during busy trading periods, launches, events and peak hours.
- Coordinate customer appointments and communicate effectively with sales associates to ensure a seamless experience.
- Identify customer needs and ensure they are connected with the appropriate sales associate or specialist.
- Maintain a polished and professional presence at the store entrance, reception or designated welcome area.
- Provide clear information about store services, collections, appointments and customer facilities.
- Assist with customer enquiries, ensuring all interactions are handled courteously and efficiently.
- Support the wider team with special events, VIP visits and other in-store activities where required.
- Maintain excellent presentation standards across the entrance and customer-facing areas.
- Represent prestigious luxury brands with confidence, discretion and a strong understanding of elevated customer service.
About You
- Previous experience in luxury retail, hospitality, front of house or a customer-facing role is essential.
- Experience within a premium or luxury brand environment is highly desirable.
- A natural ability to welcome, engage and communicate confidently with a diverse range of customers.
- Excellent interpersonal skills and a polished, professional manner.
- Strong organisational skills and the ability to manage customer flow during busy periods.
- Confident handling enquiries and adapting your approach to different customer needs.
- A proactive, approachable and service-driven attitude.
- Impeccable personal presentation and an understanding of luxury service standards.
- Reliable, punctual and comfortable working as part of a high-performing team.
- Flexible and available to work across weekdays, weekends and peak trading periods.
- London-based or able to travel easily across London.
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Luxury Host - Temporary in City of London employer: Four Seasons Recruitment
At Sandbanks, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters creativity and collaboration. Located in the picturesque Poole, our team enjoys not only competitive benefits but also ample opportunities for professional growth within the luxury fashion industry. Join us to be part of a dynamic environment where your skills in videography will shine and contribute to captivating brand narratives.
