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For Companies At a Glance
- Tasks: Welcome visitors, manage calls, and support the sales team in a luxury retail environment.
- Company: Join a prestigious heritage brand known for timeless craftsmanship.
- Benefits: Competitive salary, commission, staff uniform, and interest-free travel loan.
- Why this job: Be the face of luxury and create memorable experiences for every visitor.
- Qualifications: Experience in customer service, polished presentation, and strong communication skills.
- Other info: Collaborative team culture with training and development opportunities.
The predicted salary is between 28000 - 30000 £ per year.
Receptionist, Luxury Heritage brand
£28k – £30k plus bonus
Monday-Saturday
Central London
We are looking for an experienced receptionist to join our Client’s wonderful team in their flagship store located in the heart of Piccadilly. Renowned for their timeless tailoring and impeccable craftsmanship, this role will play a vital part in delivering a seamless and memorable experience for every visitor. Ensuring a warm welcome at all times, provide day-to-day administrative support, and work closely with the retail team to assist with customer needs, repairs, and sales support when required.
The Role:
- Greeting and welcoming all visitors and clients with warmth and professionalism.
- Answering and directing all incoming calls and emails in a courteous and efficient manner.
- Providing basic product or store information and assist with general customer enquiries.
- Supporting the sales team during busy periods, including assisting with fitting room coordination, customer service, or packaging.
- Managing and tracking all customer repairs and alterations, liaising with tailors and keeping clients updated on timelines.
- Coordinating appointments and meetings for staff or clients as needed.
- Maintaining the front-of-house area to reflect the high standards of the brand.
- Handling incoming and outgoing mail and deliveries.
- Providing general administrative assistance to the store management team.
- Ensuring excellent personal presentation in line with brand standards.
About You:
- An exceptionally well-presented with a polished, professional manner.
- A warm, approachable and confident communicator.
- Previous experience in a customer-facing or reception role, ideally in luxury or heritage retail.
- Organised and detail-oriented, with the ability to multitask and prioritise.
- Comfortable assisting with sales or customer service when needed.
- Experience managing customer repairs or alterations is a plus.
- A natural ambassador for the brand, with a genuine appreciation for British heritage and classic style.
- Proficient in Microsoft Office.
The Package:
- £28k – £30k basic per annum
- Commission
- Staff Uniform
- Interest Free Travel Loan
- A collaborative and passionate team environment
- Opportunities for training and development within the business
Receptionist employer: Four Seasons Recruitment Ltd (Fashion & Retail)
Contact Detail:
Four Seasons Recruitment Ltd (Fashion & Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
First things first, make sure you know the brand inside out. Research their history, values, and products so you can chat confidently about them during your interview. This shows you're genuinely interested and ready to represent them!
✨Tip Number 2
Practice your greeting! As a receptionist, your first impression is key. Stand in front of a mirror and rehearse how you'd welcome visitors. A warm smile and a confident tone can set the right vibe from the get-go.
✨Tip Number 3
Get ready for those tricky questions! Think about scenarios where you've had to multitask or handle customer complaints. We all know that luxury retail can get busy, so be prepared to share how you’ve managed similar situations before.
✨Tip Number 4
Finally, don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the brand. A warm and approachable tone will resonate well with us.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles, especially in luxury or heritage retail. We’re looking for someone who understands the importance of impeccable service, so connect your past experiences to what we value.
Be Detail-Oriented: Pay attention to the details in your application. From spelling and grammar to formatting, a polished application reflects your professionalism. We appreciate candidates who take the time to present themselves well, just like we do in our flagship store!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Four Seasons Recruitment Ltd (Fashion & Retail)
✨Know the Brand Inside Out
Before your interview, make sure you research the luxury heritage brand thoroughly. Understand their history, values, and what sets them apart in the market. This knowledge will not only impress your interviewers but also help you align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
As a receptionist, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided exceptional customer service. Highlight situations where you went above and beyond to ensure a positive experience, as this is crucial for the role.
✨Practice Your Communication Style
Since the role requires a warm and approachable manner, practice your communication style before the interview. You might want to rehearse common interview questions with a friend or in front of a mirror, focusing on maintaining a friendly yet professional tone.
✨Dress to Impress
Given the luxury nature of the brand, your personal presentation is key. Choose an outfit that reflects the brand's standards and showcases your professionalism. Remember, first impressions count, so aim for polished and well-put-together attire.
