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- Tasks: Support front and back of house operations, ensuring smooth transactions and excellent customer service.
- Company: Join a luxury brand known for unique, high-quality items and a loyal, fashion-forward clientele.
- Benefits: Enjoy a competitive salary, uniform allowance, and a vibrant work environment in Mayfair.
- Why this job: Be part of a creative team that values craftsmanship and offers a dynamic retail experience.
- Qualifications: No specific qualifications required; just bring your passion for luxury and customer service.
- Other info: Work Monday to Saturday with flexible hours from 10.30 am to 7.30 pm.
The predicted salary is between 31200 - 46800 £ per year.
I am working with a luxury brand that blends artisanal craftsmanship with a rebellious spirit. The philosophy centres on making high-quality, often unique items driven by inspiration rather than market trends. Products are produced in limited quantities, ensuring rarity and desirability, with a distinctive aesthetic that has built a loyal, fashion-forward following.
The Operations Service Specialist provides clerical support for both front and back of house operations in store. The OSS is responsible for processing and ensuring the accuracy of all transactions (including receptions, CRM, SKUs, monetary payment, and client verification) and the administration support of after sales services when needed.
- Accurately record points of sales transaction at the register: processing sales, sends, repairs, assisting in the preparation of opening and closing procedures with management.
- Organise and prioritise the workstation and selling floor to support the sales effort: ensure all items (bags, boxes, notecards, ribbon, POS station and the like) are always stocked, maintain selling floor merchandising standards, straightening, filing in, etc.
- Record accurate and detailed CRM details that provide meaningful details of purchase history and sales analysis.
- Collaborate with sales and service associates to prepare for and manage appointment schedule.
- Answering phones in a timely manner and exhibiting friendly and appropriate customer service.
- Consistently provide high levels of service to our clients: prompt and friendly greeting, offer to assist and answer questions, and assistance with wrapping and packaging at point of sale.
- Support sales and stock team with physical product management (ticketing, case sheets, returning merchandise to the floor).
- Assist in maintaining an accurate inventory through completing inventory checks and cycle counts as needed.
- Display a thorough comprehension of, and remain up to date on, Product Knowledge and Company news.
- Be a positive role model representing the brand at all times.
- Build and maintain good working relationships with the Management Team, Peers, and other Store Teams.
- Adhere to all retail policies and procedures.
- Follow all health and safety guidelines.
- Sends and tracks special orders.
- Prepares cash for Loomis.
- Updates Daily sales.
- Updating customer waiting lists.
- Package.
Salary £39,000
Monday-Saturday
Opening hours 10.30 am-7.30 pm
Uniform allowance after passing probation.
Operational Specialist employer: Four Seasons Recruitment Ltd (Fashion & Retail)
Contact Detail:
Four Seasons Recruitment Ltd (Fashion & Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Specialist
✨Tip Number 1
Familiarise yourself with the luxury brand's ethos and product range. Understanding their unique blend of craftsmanship and rebellious spirit will help you connect with the team and demonstrate your passion during any interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided exceptional service in previous roles. This is crucial for the Operations Specialist position, as high levels of client interaction are expected.
✨Tip Number 3
Network with current or former employees of the brand if possible. They can provide insights into the company culture and expectations, which can be invaluable when you're preparing for interviews.
✨Tip Number 4
Be ready to discuss your organisational skills and experience with inventory management. The role requires maintaining accurate stock levels and supporting sales efforts, so having relevant examples will set you apart.
We think you need these skills to ace Operational Specialist
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with the luxury brand's philosophy and product offerings. Highlight your understanding of artisanal craftsmanship and how it aligns with your personal values in your application.
Tailor Your CV: Ensure your CV reflects relevant experience in operations, customer service, and retail. Emphasise any previous roles where you managed transactions, inventory, or provided exceptional customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the luxury sector and your ability to contribute to the brand's unique aesthetic. Mention specific skills that relate to the job description, such as CRM management and teamwork.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Specialist role.
How to prepare for a job interview at Four Seasons Recruitment Ltd (Fashion & Retail)
✨Showcase Your Attention to Detail
As an Operations Specialist, accuracy is key. Be prepared to discuss your experience with managing transactions and maintaining records. Highlight specific examples where your attention to detail made a difference in your previous roles.
✨Demonstrate Customer Service Skills
This role requires high levels of customer interaction. Share stories that illustrate your ability to provide excellent service, handle inquiries, and resolve issues. Make sure to convey your friendly and approachable nature.
✨Familiarise Yourself with the Brand
Research the luxury brand's philosophy, products, and market position. Understanding their unique aesthetic and values will help you align your answers with what they are looking for in a candidate. Show genuine enthusiasm for their offerings.
✨Prepare for Team Collaboration Questions
The role involves working closely with sales and service associates. Think of examples where you've successfully collaborated with others to achieve a common goal. Emphasise your ability to build relationships and work as part of a team.
