Luxury Sales Associate in London

Since the 1970s, our client has built a reputation for exceptional craftsmanship, individuality, and innovative design. With a strong heritage in artisan luxury, the brand continues to deliver distinctive pieces that attract an international clientele.

An exciting opportunity has arisen for a Sales Associate to join the boutique team in Mayfair. In this role, you will be instrumental in delivering a truly exceptional client experience while driving sales performance. You will work collaboratively within a close-knit team, supporting bespoke orders, managing client relationships, and upholding the brand's prestigious standards.

As a Sales Associate, you will be responsible for driving sales and cultivating long-term client relationships through exceptional service and product expertise. Key responsibilities include:

• Driving boutique sales performance while consistently achieving individual targets
• Delivering outstanding customer service and after-sales support
• Building and maintaining strong relationships with clients, including VIPs and high-profile customers
• Acting as a brand ambassador, promoting the brand's heritage, culture, and values at all times
• Managing and hosting private appointments and personalised shopping experiences
• Supporting bespoke orders, repairs, and client requests from initiation to completion
• Processing transactions accurately through POS systems and maintaining CRM records
• Maintaining the visual standards and overall presentation of the boutique
• Supporting inventory accuracy through stock checks and cycle counts
• Collaborating with colleagues and management to ensure operational excellence and compliance with retail procedures
• Demonstrating professionalism, integrity, and enthusiasm in a team-driven environment

The ideal candidate will bring passion for luxury retail alongside strong interpersonal and sales skills. You will demonstrate:

• A goal-driven mindset with a strong work ethic
• Previous experience in luxury retail or a premium client-facing environment (minimum 2 years preferred)
• Strong knowledge of the luxury market and confidence working with high price points
• Excellent interpersonal and communication skills
• A consistent and stable employment history
• High levels of integrity and discretion when working with sensitive client information
• The ability to build lasting client relationships and deliver personalised service
• A collaborative team mindset with a willingness to support colleagues
• The ability to perform under pressure while maintaining exceptional standards
• A creative and open-minded approach to client engagement
• Proficiency in POS systems and CRM tools
• Flexibility to work evenings, weekends, and holidays when required
• Additional language skills are advantageous

Up to £55,000 OTE per annum. Competitive basic salary plus attractive commission structure. Excellent benefits package. Opportunity to work with a prestigious luxury brand in the heart of Mayfair.