At a Glance
- Tasks: Lead exciting CRM campaigns across email, SMS, and app notifications.
- Company: Join a global luxury retailer known for premium customer experiences.
- Benefits: Earn up to £40,000, enjoy 25 days holiday, and hybrid working.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make an impact in a fast-paced environment while driving customer loyalty.
- Qualifications: Experience in CRM or digital marketing with strong copywriting skills.
The predicted salary is between 40000 - 40000 £ per year.
CRM Executive (12-Month FTC) - Global Luxury Retailer West London, UK | Up to £40,000 + 25 days holiday | Hybrid Working | September Start About the Brand Our client is a well-established global retailer with a network of over 500 stores worldwide.
Offering an extensive range of luxury and lifestyle products, including fragrance, beauty, jewellery and accessories, they are recognised for delivering a premium customer experience both in-store and online.
Serving millions of customers each year and employing close to 10,000 people globally, they are a respected and fast-paced business with a strong international presence.
The Role We are exclusively partnering with our client to recruit a CRM Executive on a 12‑month fixed‑term contract to cover maternity leave.
Based in West London with hybrid working, this is an excellent opportunity to take ownership of CRM activity across the full customer lifecycle.
Reporting to the Digital Marketing Manager, you'll be responsible for planning and delivering engaging, data‑driven CRM campaigns across email, SMS and app notifications.
Working closely with the wider digital, creative and e‑commerce teams, you'll play a key role in driving customer acquisition, retention, reactivation and long‑term loyalty.
This role would suit a proactive and commercially minded CRM professional who enjoys combining creativity with data to deliver measurable results.
Key Responsibilities Own and execute CRM campaigns across email, SMS and app notifications.
Manage customer lifecycle communications, including acquisition, retention, reactivation and growth strategies.
Build and optimise customer segmentation to deliver highly targeted marketing campaigns.
Plan, implement and analyse A/B tests to improve engagement, conversion and ROI.
Monitor campaign performance and provide insights and recommendations based on data.
Collaborate with brand, creative and e‑commerce teams to ensure campaigns are aligned across all customer touchpoints.
Write compelling CRM copy that reflects the brand's established tone of voice.
Support the ongoing development and optimisation of the CRM programme through continuous testing and innovation.
Required Skills & Experience Previous experience in a CRM or digital marketing role.
Experience delivering email marketing campaigns; exposure to SMS and app notifications would be advantageous.
Ideally, experience using Salesforce or a similar CRM platform.
Strong copywriting skills with the ability to adapt to an established brand tone of voice.
Analytical mindset with experience interpreting campaign performance and making data‑led recommendations.
Highly organised, proactive and confident managing multiple projects in a fast‑paced environment.
Commercially aware with a genuine passion for customer marketing and digital engagement. #J-18808-Ljbffr
Contact Details:
Four Seasons Recruitment Ltd (Fashion & Retail) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CRM Executive (12-Month FTC) in London
✨Dive into Local Events
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Create a standout digital portfolio showcasing your previous campaigns, writing samples, or projects. Share this on social media and professional groups relevant to marketing-communications. This public visibility can often attract interest from potential employers, especially for those temporary gigs!
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We think you need these skills to ace CRM Executive (12-Month FTC) in London
Some tips for your application 🫡
Highlight Your Experience with Campaigns:In marketing-communications, it’s all about showcasing your ability to create impactful campaigns. Make sure to include any relevant projects you’ve worked on in your CV, detailing your role, the strategies used, and the results achieved. We're looking for candidates who can demonstrate their creativity and analytical skills!
Tailor Your Writing Samples:For a temporary role, we want to see your versatility and adaptability in communication. Include a couple of writing samples that align with our brand voice or reflect your ability to engage various audiences. This gives us a taste of what you can bring to the team at Four Seasons Recruitment Ltd (Fashion & Retail) from day one!
Show Off Your Digital Savvy:Digital marketing is a big part of marketing-communications, so make sure your application reflects your understanding of social media, SEO, and content marketing. Feel free to throw in any certificates you've earned in these areas—it shows your initiative and dedication to learning the latest trends!
Express Your Enthusiasm for the Short-Term Role:In your cover letter, focus on why you’re interested in this temporary position at Four Seasons Recruitment Ltd (Fashion & Retail) specifically. Share what you hope to learn during your time with us and how you can contribute to our ongoing projects. We're all about passion and potential, so let that shine through!
How to prepare for a job interview at Four Seasons Recruitment Ltd (Fashion & Retail)
✨Showcase Your Creative Portfolio
As a candidate for a temporary marketing-communications role at Four Seasons Recruitment Ltd (Fashion & Retail), your portfolio will speak volumes. Bring along samples of your best work—think campaigns you've managed, social media content, and any visuals. Be ready to talk through your creative process and the impact your work had on previous projects.
✨Understand the Latest Trends
We know the marketing-communications field moves at lightning speed. Make sure you brush up on the latest trends—such as digital storytelling or the effectiveness of influencer partnerships. Being able to discuss these trends during your interview will show Four Seasons Recruitment Ltd (Fashion & Retail) you're not just up-to-date but also eager to innovate.
✨Highlight Your Adaptability
Since this is a temporary position, emphasise your ability to adapt quickly and work on short timelines. Share examples from your past where you had to pivot a strategy or campaign swiftly to meet changing demands. This will reassure Four Seasons Recruitment Ltd (Fashion & Retail) that you’re ready to hit the ground running.
✨Ready Your Communication Strategy
Be prepared for questions that assess your communication skills. You might get asked to pitch a marketing idea on the spot or create a quick content plan. This is your chance to shine and show how your unique perspective can solve problems for Four Seasons Recruitment Ltd (Fashion & Retail), so think on your feet and don't hesitate to showcase your creativity!
