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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Join KOOKAÏ, an empowering Australian fashion label with a modern aesthetic.
- Benefits: Competitive salary, career development, and a vibrant work culture.
- Why this job: Be a key player in a brand that values innovation, teamwork, and ethical production.
- Qualifications: Experience in fashion retail management and strong leadership skills required.
- Other info: Opportunity for growth in a supportive and inclusive environment.
The predicted salary is between 36000 - 60000 £ per year.
KOOKAÏ is an Australian-owned women's fashion label known for its confident, feminine and modern aesthetic. Designed exclusively from the Melbourne Head Office, the brand specialises in high-quality, fashion-forward pieces at accessible price points, delivered through its global boutiques and online platforms. KOOKAÏ is committed to ethical production, empowering women through style, and operating with passion, innovation, integrity, evolution and teamwork at the core of everything it does.
The key responsibility of the Store Manager is to lead and drive an engaged and productive team towards the delivery of total customer satisfaction whilst ensuring the store is profitable through meeting and exceeding set KPI targets. This role includes full operational oversight, local leadership responsibility, and serving as the primary KOOKAÏ representative within the country. The Store Manager will manage operational needs, compliance, reporting and communication to the Retail Support Office.
Key Responsibilities:- Lead and inspire teams by fostering a positive, inclusive, and high-performance culture aligned with KOOKAÏ values and leadership commitments.
- Deliver exceptional customer experiences by leading service standards, coaching teams, and ensuring consistent execution of the Sequence of Service.
- Drive commercial performance by achieving sales targets, optimising KPIs (conversion, ATV, UPT, wages), and analysing local market trends.
- Recruit, onboard, and develop talent, managing end-to-end recruitment, training, succession planning, and performance management.
- Act as the primary HR contact, ensuring compliance with local employment laws and company policies while escalating issues appropriately.
- Manage stock and inventory integrity, overseeing deliveries, cycle counts, stock availability, and collaboration with Head Office.
- Maintain visual merchandising standards, executing brand VM directives while adapting to local market needs within brand guidelines.
- Ensure store presentation and operations excellence, including cleanliness, maintenance, expense control, and adherence to opening/closing procedures.
- Lead loss prevention and OH&S compliance, ensuring staff training, incident reporting, risk management, and safe store environments.
- Communicate and report effectively, providing business insights, performance updates, competitor intelligence, and supporting local marketing initiatives.
- Proven experience as a successful Retail Store Manager (fashion retail required).
- Proven experience leading a team of 10+ employees.
- Competent leadership skills with the ability to effectively drive and manage a team.
- Excellent communication, interpersonal and motivational skills.
- Strong commercial acumen with ability to independently manage local operations, logistics and compliance.
- Sound knowledge of working with KPIs, wage percentages and rostering tasks.
- Product knowledge and demonstrated ability to follow visual merchandising principles.
- Ability to prioritise tasks and work under timelines.
KOOKAÏ Store Manager employer: Four Seasons Recruitment Ltd (Fashion & Retail)
Contact Detail:
Four Seasons Recruitment Ltd (Fashion & Retail) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land KOOKAÏ Store Manager
✨Tip Number 1
Get to know KOOKAÏ inside out! Familiarise yourself with their values, products, and customer experience. This will help you connect with the brand during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former KOOKAÏ employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for your interview by practising common questions related to retail management and team leadership. Think about specific examples from your past experiences that demonstrate your skills in driving sales and leading a team effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KOOKAÏ family. Good luck!
We think you need these skills to ace KOOKAÏ Store Manager
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! KOOKAÏ is all about confident and modern aesthetics, so make sure to express how you connect with the brand's values and style.
Highlight Your Leadership Skills: As a Store Manager, you'll be leading a team, so don’t forget to showcase your leadership experience. Share specific examples of how you've inspired and motivated teams in the past, especially in retail settings.
Be Data-Driven: KOOKAÏ values commercial performance, so include any relevant metrics or KPIs you've achieved in previous roles. This shows that you understand the business side of retail and can drive results.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at KOOKAÏ.
How to prepare for a job interview at Four Seasons Recruitment Ltd (Fashion & Retail)
✨Know Your KOOKAÏ
Before the interview, dive deep into KOOKAÏ's brand values and aesthetic. Familiarise yourself with their latest collections and understand what makes their fashion unique. This will not only show your genuine interest but also help you align your answers with their core principles.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated and developed a team. Highlight how you fostered a positive culture and achieved results, as this aligns perfectly with KOOKAÏ's emphasis on teamwork and performance.
✨Understand KPIs Inside Out
Get comfortable with key performance indicators relevant to retail, such as conversion rates and average transaction value. Be ready to discuss how you've previously met or exceeded these targets. This demonstrates your commercial acumen and ability to drive sales, which is crucial for the role.
✨Prepare Questions That Matter
Interviews are a two-way street! Prepare thoughtful questions about KOOKAÏ's future plans, team dynamics, or how they approach customer experience. This shows you're not just interested in the job, but also in contributing to the company's growth and success.
