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- Tasks: Coordinate in-room dining orders and ensure exceptional guest experiences.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, career growth, discounts, and wellness support.
- Other info: Enjoy flexible hours and opportunities for progression within a global brand.
- Why this job: Be part of a dynamic team delivering luxury service in a vibrant environment.
- Qualifications: Experience in hospitality, strong communication, and organisational skills required.
The predicted salary is between 41500 - 41500 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is seeking a Room Service Coordinator to join our Food and Beverage team and support the delivery of exceptional in room dining experiences for our guests.
The role
As Room Service Coordinator, you will play a key role in the smooth operation of In Room Dining. Acting as the central point of communication, you will receive and manage guest orders via telephone and mobile applications, ensuring accuracy, efficiency, and a warm, professional service at all times. You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail. This role is ideal for someone who thrives in a fast paced, guest focused environment and enjoys organisation, communication, and teamwork.
What you will do
- Receive and process in room dining orders via telephone and mobile platforms with accuracy and professionalism
- Provide clear, friendly, and confident menu knowledge to guests
- Coordinate orders with the kitchen and service teams to ensure timely delivery
- Communicate daily events, special menus, and guest requests to the wider team
- Maintain accurate order records and ensure correct billing procedures
- Handle guest enquiries and requests calmly, resolving issues where possible
- Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction
What we are looking for
- Previous experience in Food and Beverage coordination, room service, or hospitality operations
- Strong communication skills and confidence speaking with guests
- Excellent organisational skills and ability to remain calm under pressure
- Attention to detail and a high level of accuracy
- A service oriented mindset and professional manner
- Comfortable using digital systems and applications
- Flexibility to work a rotating schedule including evenings, weekends, and public holidays
- Right to Work in the UK
Schedule and hours
This is a full time position working 40 hours per week over 5 days. Shift patterns vary and candidates must be able to work mornings, evenings, weekends and bank holidays.
What we offer
- £41,500 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub, providing all in one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
We look forward to receiving your application! Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Room Service Coordintor employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Coordintor
✨Tip Number 1
Get to know the company culture! Before your interview, check out Four Seasons' values and mission. This way, you can show how your vibe matches theirs, making you a perfect fit for the Room Service Coordinator role.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with guests and team members, it’s crucial to sound confident and friendly. Try role-playing with a mate to nail down your responses and keep it natural.
✨Tip Number 3
Show off your organisational skills! Think of examples from your past experiences where you managed multiple tasks under pressure. This will help demonstrate that you can handle the fast-paced environment at Four Seasons.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Four Seasons family!
We think you need these skills to ace Room Service Coordintor
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your love for hospitality shine through! Share experiences where you went above and beyond for guests, as we value genuine heart in our team.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant experience in food and beverage coordination, and make sure to mention any specific skills that align with the Room Service Coordinator role.
Tailor Your Application: Make sure to customise your application for the Room Service Coordinator position. Use keywords from the job description to show that you understand what we're looking for and how you fit into our team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know the Menu Inside Out
As a Room Service Coordinator, you'll need to have a solid grasp of the menu. Familiarise yourself with all the dishes, ingredients, and any special dietary options. This will not only help you answer guest queries confidently but also show your genuine interest in providing exceptional service.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and effectively. Practice answering questions in a friendly and professional manner, as this role requires constant interaction with guests and team members. Use examples from past experiences where you successfully handled guest inquiries or resolved issues.
✨Emphasise Your Organisational Skills
Being organised is key in a fast-paced environment like Four Seasons. Share specific instances where you've managed multiple tasks simultaneously, such as coordinating orders or handling guest requests. Highlight how you stay calm under pressure and ensure everything runs smoothly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face as a Room Service Coordinator and how you would handle them. For example, how would you deal with a delayed order or a guest complaint? Having thoughtful responses ready will impress your interviewers.