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- Tasks: Oversee reservations, manage guest interactions, and support team development.
- Company: Join the iconic Four Seasons Hotel, known for luxury and exceptional service.
- Benefits: Competitive salary, career growth, complimentary hotel stays, and wellness support.
- Why this job: Be part of a collaborative team creating unforgettable guest experiences.
- Qualifications: Experience in luxury hotel reservations and strong leadership skills.
- Other info: Enjoy a vibrant work culture with exciting events and recognition programmes.
The predicted salary is between 41000 - 41000 £ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons UK Collection is seeking a Reservations Supervisor to join our dedicated and service-minded team. This is an exceptional opportunity for an experienced reservations professional to take the next step in their career while representing one of the most iconic luxury hotel groups in the UK.
As a Reservations Supervisor, you will play a key role in overseeing the daily operation of the reservations department. You will ensure accuracy, consistency, and warmth in every guest interaction, supporting the team in delivering the thoughtful and personalised service that Four Seasons is known for.
What you will do:
- Assist with managing room inventory and ensuring availability is accurately maintained
- Maintain close communication with operational departments to support a seamless guest journey
- Handle all reservations with precision and attention to detail
- Support the Reservations Manager with coaching, guiding, and developing the team
- Confidently manage guest enquiries, VIP requests, and complex bookings
What we are looking for:
- Previous experience in a luxury hotel reservations environment
- Strong leadership skills and a genuine passion for supporting and developing others
- A natural ability to build thoughtful guest relationships
- Excellent communication skills and a confident telephone manner
- A keen eye for detail and a proactive approach to problem solving
- Strong systems knowledge and experience with hotel property management systems
What you can expect from us:
At Four Seasons, our greatest asset is our people. You will be part of a warm, collaborative, and supportive team that celebrates excellence and offers genuine opportunities for growth. You will also enjoy a range of benefits designed to support your wellbeing, development, and work life balance.
Eligibility:
All applicants must hold the Right to Work in the United Kingdom. We are unable to offer sponsorship for this position.
Just some of the benefits Four Seasons Hotel London at Park Lane employees enjoy:
- £41,000 package made of salary and hotel service charge
- Excellent Training and Career Development opportunities
- Up to 20 complimentary nights at any Four Seasons Hotels or Resort around the world with years of service
- Free meals at Zest while on duty including fruits, coffee/tea and ice cream available throughout the day
- Holiday entitlement increases with years of service up to 33 days off
- Free Life Insurance while on duty
- Opportunities to build a successful career with global potential
- Season Ticket Loan & cycle to work scheme
- Free Uniform dry cleaning available
- Employee Experience: Annual Themed Employee Party and many social, charitable and sporting events throughout the year
- Access to Wagestream – a salary advance benefit
- Employee Recognition Programmes
- & many, many more surprises to discover!
We look forward to receiving your application!
Dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality, Four Seasons can offer what many hospitality professionals dream of - the opportunity to build a life-long career with global potential and a real sense of pride in work well done.
Reservations Supervisor employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience with luxury hotels. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching Four Seasons and its values. Show us that you understand their commitment to exceptional guest experiences and how you can contribute to that as a Reservations Supervisor.
✨Tip Number 3
Practice your communication skills! Since you'll be managing guest enquiries and complex bookings, being articulate and confident is key. Role-play with a friend to nail down your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the Four Seasons team directly.
We think you need these skills to ace Reservations Supervisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you genuinely care about creating memorable experiences for guests, just like we do at Four Seasons.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in luxury hotel reservations. We love seeing how your skills align with what we're looking for, so don’t hold back on showcasing your achievements!
Be Detail-Oriented: As a Reservations Supervisor, attention to detail is key. Ensure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, as it reflects the quality of service we provide.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity. Plus, it’s super easy!
How to prepare for a job interview at Four Seasons Hotels Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with Four Seasons' values and their approach to luxury service. Research their hotel operations and be ready to discuss how your previous experience aligns with their commitment to exceptional guest experiences.
✨Showcase Your Leadership Skills
As a Reservations Supervisor, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully coached or developed team members in the past, and be ready to discuss your approach to managing a team in a high-pressure environment.
✨Master the Details
Attention to detail is crucial in this role. Be prepared to talk about specific instances where your keen eye for detail made a difference in guest satisfaction or operational efficiency. Highlight any experience you have with hotel property management systems as well.
✨Communicate with Confidence
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and confidently, especially when discussing how you handle guest enquiries and complex bookings. A warm and engaging telephone manner will also go a long way!