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- Tasks: Deliver exceptional room service and manage orders overnight with a calm, professional approach.
- Company: Join the prestigious Four Seasons Hotel, known for luxury and genuine hospitality.
- Benefits: Competitive salary, career growth, discounts, and wellness support.
- Other info: Flexible shifts, supportive team culture, and opportunities for global career advancement.
- Why this job: Enjoy a unique night role with independence and the chance to create memorable guest experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for service.
The predicted salary is between 36500 - 36500 ÂŁ per year.
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
Surrounded by the capitalâs greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the cityâs high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore Londonâs famous sights.
As part of our overnight InâRoom Dining team, you will play a key role in delivering seamless room service while supporting the smooth running of operations overnight. On Coordinator shifts, you will manage all inâroom dining orders received via telephone and mobile platform, ensuring accuracy, clear communication, and efficient distribution to the kitchen and service teams. On Server shifts, you will deliver food and beverages to guest rooms with professionalism, discretion, and warmth, creating a refined dining experience in the privacy of the guestâs room.
What you will do
- As InâRoom Dining Night Coordinator
- Receive and process guest orders via telephone and mobile app
- Provide confident menu knowledge and answer guest queries clearly
- Communicate orders accurately to kitchen and service teams
- Coordinate special menus, events, and overnight requests
- Ensure correct billing procedures and order tracking
- Deliver food and beverages to guest rooms with professionalism and care
- Set up and clear service in line with Four Seasons standards
- Maintain discretion, calmness, and attention to detail overnight
- Respond politely and efficiently to guest requests
- Support cleanliness and organisation of service areas
Across both elements of the role, you will uphold Four Seasons standards for quality, service, and warmth.
What we are looking for
- Previous experience in Food and Beverage, Room Service, or hospitality operations
- Confidence communicating with guests and colleagues
- Strong organisation skills and attention to detail
- Ability to work independently and take ownership overnight
- Calm, professional manner suited to night service
- Comfort working with digital systems and mobile applications
- Commitment to a nightâshift schedule
- Right to Work in the UK
Working pattern
- Five nights per week
- Overnight schedule: 10.30pm to 7.00am
- Hybrid role typically split across three Coordinator shifts and two Server shifts
What we offer
- ÂŁ36,500 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50 percent discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub, offering support for fitness, mindfulness, therapy, nutrition, and sleep
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
This role offers stability, independence, and the opportunity to deliver premium service in a calm overnight environment, backed by a supportive team and a globally respected brand. If you enjoy night work and take pride in delivering thoughtful, refined hospitality, we would love to hear from you.
Night Room Service Server / Coordinator employer: Four Seasons Hotels Ltd
Contact Detail:
Four Seasons Hotels Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Night Room Service Server / Coordinator
â¨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that night server role at Four Seasons.
â¨Tip Number 2
Prepare for the interview by practising common questions related to food and beverage service. Think about how you would handle guest requests during the night shift and be ready to showcase your calm and professional manner.
â¨Tip Number 3
Show off your knowledge of the Four Seasons brand! Familiarise yourself with their values and what makes them stand out in the luxury hospitality market. This will help you connect with the interviewers and demonstrate your genuine interest.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows youâre serious about joining the Four Seasons team and ready to deliver exceptional service.
We think you need these skills to ace Night Room Service Server / Coordinator
Some tips for your application đŤĄ
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share experiences that highlight your commitment to providing exceptional service, especially during those quieter night shifts.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Night Room Service Server/Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information well so we can easily see why youâd be a great fit for our team at Four Seasons.
Apply Through Our Website: Donât forget to submit your application through our official website! Itâs the best way for us to receive your details and ensures youâre considered for this fantastic opportunity.
How to prepare for a job interview at Four Seasons Hotels Ltd
â¨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Room Service Server / Coordinator. Familiarise yourself with the job description and think about how your previous experience in food and beverage or hospitality aligns with the role. This will help you answer questions confidently and show that you're genuinely interested.
â¨Showcase Your Communication Skills
As this role involves interacting with guests and colleagues, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially during busy or challenging situations. This will demonstrate your ability to maintain professionalism and warmth, even during night shifts.
â¨Demonstrate Attention to Detail
Attention to detail is crucial for this position. Think of specific instances where your keen eye for detail made a difference in service delivery. Whether itâs ensuring accurate order processing or maintaining cleanliness, be ready to share these examples to highlight your suitability for the role.
â¨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle guest requests. Practice responses to potential situations you might face as a Night Server or Coordinator, such as managing a late-night order or addressing a guest's special request. This will help you feel more prepared and confident during the interview.