At a Glance
- Tasks: Coordinate in-room dining orders and ensure exceptional guest experiences.
- Company: Join the prestigious Four Seasons Hotel London at Park Lane.
- Benefits: Competitive salary, career growth, discounts, and wellness support.
- Other info: Enjoy a supportive culture with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team delivering luxury service in a vibrant environment.
- Qualifications: Experience in hospitality, strong communication, and organisational skills.
The predicted salary is between 41500 - 41500 £ per year.
About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.
About the location: Surrounded by the capital’s greenery and most coveted shopping streets, Four Seasons Hotel London at Park Lane seamlessly balances award-winning design with the city’s high notes. Take in views of Hyde Park from sun-drenched rooms and our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights.
Four Seasons Hotel London at Park Lane is seeking an In Room Dining Coordinator to join our Food and Beverage team and support the delivery of exceptional in room dining experiences for our guests.
The role: As In Room Dining Coordinator, you will play a key role in the smooth and efficient operation of In Room Dining. Acting as the central point of communication, you will receive and manage guest orders via telephone and digital platforms, ensuring accuracy, efficiency, and a warm, professional service at all times.
You will work closely with the kitchen, service teams, and management to ensure orders are delivered correctly and on time, while maintaining Four Seasons standards for quality, care, and attention to detail. This role requires the ability to manage multiple requests simultaneously while maintaining accuracy and a calm, professional approach. It is ideal for someone who thrives in a fast paced, guest focused environment and enjoys organisation, communication, and teamwork.
What you will do:
- Receive and process in room dining orders via telephone and mobile platforms with accuracy and professionalism
- Provide clear, friendly, and confident menu knowledge to guests
- Coordinate orders with the kitchen and service teams to ensure timely delivery
- Communicate daily events, special menus, and guest requests to the wider team
- Maintain accurate order records and ensure correct billing procedures
- Handle guest enquiries and requests calmly, resolving issues where possible
- Uphold Four Seasons service standards and ensure a consistently high level of guest satisfaction
What we are looking for:
- Previous experience in Food and Beverage coordination, room service, or hospitality operations
- Strong communication skills and confidence speaking with guests
- Excellent organisational skills and ability to remain calm under pressure
- Attention to detail and a high level of accuracy
- A service oriented mindset and professional manner
- Comfortable using digital systems and applications
- Flexibility to work a rotating schedule including evenings, weekends, and public holidays
Schedule and hours: This is a full time position working 40 hours per week over 5 days. Shift patterns vary and candidates must be able to work mornings, evenings, weekends and bank holidays.
What we offer: At Four Seasons Hotel London at Park Lane, we support passionate people who want to grow, lead, and build long term careers within a world class luxury brand.
- £41,500 annual package inclusive of base salary and service charge
- Structured 40 hour working week
- Excellent training and clearly defined career development pathways
- Strong internal progression opportunities across London and the global Four Seasons portfolio
- Holiday entitlement increasing with service up to 33 days
- Company Sick Pay, increasing with service
- Life insurance while on duty
- Up to 20 complimentary nights at Four Seasons Hotels and Resorts worldwide, increasing with service, as well as heavily discounted rates at all properties
- 50% discount across UK Four Seasons food and beverage outlets from day one for up to four guests
- Complimentary meals while on duty in Zest, our staff cafeteria, with refreshments available throughout the day
- Access to Wellhub, providing all in one subscriptions for gyms, fitness, mindfulness, therapy, nutrition, and sleep support
- Bupa Dental Cover or Bupa Cash Plan
- Enhanced maternity and paternity pay
- Uniform with complimentary professional dry cleaning from day one
- Season Ticket Loan and Cycle to Work scheme available
- Access to Stream for greater pay flexibility and discounts
- Employee recognition programmes including monthly awards and events
- Annual themed team events plus regular social, charitable, and sporting activities
If you enjoy pace, precision, and being at the centre of a busy operation while delivering outstanding service, we would be delighted to hear from you.
In Room Dining Coordinator in London employer: Four Seasons Hotels Ltd
At Four Seasons, we pride ourselves on being an exceptional employer, offering a dynamic work environment where our Casual Banqueting Bartenders can thrive. With flexible part-time shifts, competitive pay, and a strong focus on training and development, we empower our employees to grow within a globally recognised hospitality brand. Our commitment to a positive and professional atmosphere, complemented by complimentary meals and employee recognition programmes, makes Four Seasons a rewarding place to build your career in hospitality.
